PRATALOHIT ANSHUMAN
TECHNICAL LEAD
Hyderabad,TG
Summary
Technical Lead with 2 years of documented quality control success. Develops specific and measurable goals, improvements, and standards to continuously and consistently improve quality and reduce and eliminate errors. Successfully audits and maintains product accuracy and timely delivery resulting in customer satisfaction. Initiates quality-related SOP training and enforces procedural adherence.
Overview
11
11
years of professional experience
Work History
QA Lead
Wipro Technologies
03.2019 - 02.2024
- Improved customer satisfaction with thorough validation of user requirements during the testing process.
- Ensured compliance with industry standards such as ISO 9000 or CMMI through diligent auditing of QA processes.
- Increased team productivity by continuously reviewing existing workflows and recommending enhancements.
- Collaborated with development teams to resolve issues and implement improvements, elevating overall product quality.
- Led cross-functional teams to ensure seamless collaboration in achieving project goals.
- Facilitated seamless integration of new team members into ongoing projects through comprehensive training programs and documentation support.
- Mentored junior team members, fostering growth and enhancing team performance.
- Identified critical defects through rigorous testing, resulting in a more stable product release.
- Streamlined QA processes for improved efficiency, reducing project completion time.
- Enhanced software quality by developing comprehensive test strategies and plans.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Wrote and implemented new rework procedures to standardize processes and streamline workflow.
- Provided observations, took measurements, and performed tests at various stages according to quality control plan.
- Kept scripts and test cases updated with current requirements.
- Advised developers on problems with databases, performance and other issues.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Cloud Support Engineer
Wipro Technologies
12.2015 - 02.2019
- Answer support calls and tickets and provide first level application support
- Work very closely with application users (internal developers and researchers) to troubleshoot and resolve application or system issues
- Inform Technical Support Management about any escalations or difficult situations that require his/her involvement
- Make sure assigned Cloud customers have the best customer experience when engaging Technical Support
- Tier 2 triage, troubleshooting, remediation, and escalation of tickets tied to the product support function
- Own key 3rd party software management (e.g., AWS Services, SASGrid, LogicMonitor, ActiveBatch)
- Train and support junior team members in resolving product support tickets
- Proactively identify ways to optimize the product support function
- Coordinate with Tier 3 support to establish and manage clear escalation guidelines for supported system components
- Run database queries to lookup, resolve, issues
Support Engineer
Wipro Technologies
01.2013 - 11.2015
- Worked on Managing and monitoring all installed systems and infrastructure
- Installing, configuring, testing and maintaining operating systems, application software and system management tools
- Worked on Ensuring the highest levels of systems and infrastructure availability
- Maintained security, backup, and redundancy strategies
- Participate in the design of information and operational support systems
- Provided 2nd and 3rd level support
- Streamlined support processes by creating detailed documentation and knowledge base articles for common issues.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Communicated with clients to verify roots and causes of computer problems.
- Connected to computer of client using remote link to install programs and applications.
- Collaborated with outside departments to implement system-wide improvements.
- Created user accounts and assigned permissions.
- Installed, configured and maintained computer systems and network connections.
Education
Master of Technology - Computer Science
BITS PILANI
Hyderabad 04.2001 -
Bachelor Of Computer Applications - Computer Science
Utkal University
Odisha 04.2001 -
Skills
Manual Testing
Load Runner
MYSQL
JIRA
Defect Management
API
Postman
Performance Testing
RTC
Requirements analysis and testing
Test cases development
Security Testing
AWS
Timeline
QA Lead
Wipro Technologies
03.2019 - 02.2024
Cloud Support Engineer
Wipro Technologies
12.2015 - 02.2019
Support Engineer
Wipro Technologies
01.2013 - 11.2015
Master of Technology - Computer Science
BITS PILANI
04.2001 -
Bachelor Of Computer Applications - Computer Science
Utkal University
04.2001 -