Pratap Kottayil Ramachandran
Ilford,Greater London
Summary
Driven with proactive and collaborative nature, brings strong organizational skills and excellent communication abilities. Demonstrates proficiency in coordinating schedules and managing administrative tasks seamlessly. Aims to contribute to operational efficiency and team success in Front Desk Office Manager role.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Team Administrator Bank Band 3
West London NHS Trust
Hounslow
09.2024 - 03.2025
- Currently providing administrative support to Hounslow East Mental Health Integrated Network Team (MINT), Brentford which include but not limited to the following:
- Attend reception and customer service
- Welcoming service users /patients and liaising with concerned medical professional according to their requirements
- Attending telephone calls from service users, professionals / other organizations and liaise with relevant department or professional
- Scheduling appointments and meetings for medical professionals
- To prepare, upload and document appointments in SystmOne Mental Health module
- Further correspondence with patients by means of email, SMS and letters
- To execute room booking for outpatient clinics for medical professionals
- Uploading and documenting clinic letters in Rio / SystmOne; handling correspondence with GP and patients
- Managed over 50 customer calls per day
Team Administrator Bank Band 3
West London NHS Trust
Hammersmith & Fulham
06.2024 - 09.2024
- Administrative support to the Specialists for Older Adults Mental Health Services (SOAMHS) which include but not limited to the following:
- Scheduled appointments and meetings for medical professionals
- Prepared / uploaded appointment documents in Rio
- Further correspondence with patients by means of email, SMS and letters
- Updated spread sheet of the appointments and further follow up
- Uploading and documenting clinic letters in Rio; handling correspondence with GP and patients
- Prepared agenda and minutes for the meetings
- Attended over 50 telephone calls and liaise with relevant department or professional
- Documented correspondences in Rio and communicating to the concerned professional
- Executed room booking for outpatient clinics for the medical professionals
- Performed reception and customer service
Project Executive Placement
International Business Times
10.2023 - 01.2024
- Executed online marketing and sales to B2B customer base
- Liaised with potential clients and formulated plans for business development in the hospitality sector
- Prepared potential client base from digital sources and administration
- Executed communication to clients through emails and telecalls
Food quality inspector
TUV SUD SOUTH ASIA PVT. LTD
Bengaluru, Karnataka
07.2010 - 08.2022
- Authored comprehensive reports following each inspection detailing any issues found and actions taken, thereby improving transparency on food safety matters within the company as well as with suppliers and clients.
- Reviewed labelling practices to ensure compliance with all relevant laws and regulations.
- Communicated regularly with management regarding any identified issues or concerns that needed addressing immediately; this ensured quick resolution of problems thus preserving brand integrity.
- Planned and accomplished food, fish and fishery product cargo inspection, loading supervision and sampling as per Export Inspection Council, Govt. of India, and importer / buyer specification.
- Prepared and documented reports of sampling, final random inspections, and container stuffing supervision. Submitted them to the departments concerned for review.
- Achieved tremendous growth rate both in terms of revenue generated and reputation of the company through effective teamwork and ability to work under pressure.
- Effectively drove time and effort for identifying cases during assignments on-site.
- Imparted training and technical guidance to sampling executives and inspectors.
Education
MBA - Managing Strategy And Operations
University of East London
Docklands 09.2022 - 05.2024
Bachelor of Science - Aquaculture And Fish Processing
Mahatma Gandhi University
01.2006 - 01.2008
B.Sc - Aquaculture
Mahatma Gandhi University
01.2003 - 01.2006
Skills
- Leadership qualities
- Diplomacy and tactfulness
- Microsoft office suite mastery
- Prioritisation proficiency
- Interpersonal aptitude
- Database management
- Business correspondence
- Customer Service
- Public speaking
Certification
- FSMS Lead Auditor Training Course (ISO 22000: 2005), BSI Training Academy
- Project Management Foundations, NASBA & PMI, 2019
- Excel: Advanced Formulas & Functions, NASBA, 2019
- Critical Thinking, NASBA & PMI
- Sustainability Strategies, NASBA & PMI
- Cloud Computing: Core Concepts, NASBA & CompTIA, 2019
Languages
English
Proficient (C2)
Hindi
Proficient (C2)
Malayalam
Proficient (C2)
Tamil
Intermediate (B1)
Timeline
Team Administrator Bank Band 3
West London NHS Trust
09.2024 - 03.2025
Team Administrator Bank Band 3
West London NHS Trust
06.2024 - 09.2024
Project Executive Placement
International Business Times
10.2023 - 01.2024
MBA - Managing Strategy And Operations
University of East London
09.2022 - 05.2024
Food quality inspector
TUV SUD SOUTH ASIA PVT. LTD
07.2010 - 08.2022
Bachelor of Science - Aquaculture And Fish Processing
Mahatma Gandhi University
01.2006 - 01.2008
B.Sc - Aquaculture
Mahatma Gandhi University
01.2003 - 01.2006
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