Results-oriented and seasoned professional with a decade of hands-on experience in last mile and middle mile operations, showcasing a remarkable journey from starting as a delivery associate to currently serving as an accomplished Operations Manager. Proven expertise in optimizing e-commerce operations with a keen understanding of high industry standards. A track record of implementing strategic initiatives that enhance efficiency, reduce costs, and elevate overall performance. Possesses a comprehensive knowledge of the entire logistics spectrum, demonstrating a unique perspective gained from ground-level experience. Adept at leading cross-functional teams, fostering collaborative environments, and driving operational excellence to meet and exceed organizational goals.