Pratap Roy
Kolkata
Summary
Motivated and adaptable professional with expertise in operations and supply chain management, sales, accounts management, sales management, and stock management. Exceptional written and oral communication skills. Consistently delivers excellence, learns quickly, and takes initiative. Experienced in mentoring and mediating between employees, fostering collaboration.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Shift Manager
Bigbasket
2024.08 - Current
- Oversaw end-to-end store/warehouse operations including receiving, stocking, order packing, dispatching, and returns.
- Ensured smooth daily workflow and adherence to operational standards.
- Led shift teams by delegating tasks, monitoring performance, and providing continuous coaching.
- Managed staff rosters, ensured SOP compliance, and maintained a productive work environment.
- Hired, trained, motivated, and supervised the entire store team including delivery staff.
- Monitored stock levels and ensured accurate execution of FIFO/LIFO processes.
- Managed GRN (Goods Received Note) activities and reduced waste/shrinkage through tight controls.
- Coordinated merchandising and replenishment based on demand.
- Resolved customer complaints promptly and ensured timely order delivery.
- Maintained high service quality and supported customer satisfaction initiatives.
- Drove sales through strategic planning and performance monitoring.
- Analyzed operational and sales metrics to implement improvements and achieve targets
- Managed merchandise ordering, tracked expenses, and prepared operational/financial reports and also cash handling with banking.
- Ensured cost control and optimized resource utilization.
Implemented loss-prevention measures and ensured full compliance with company policies.
- Made data-driven decisions to strengthen operations and customer experience.
- Ensured a superior customer journey at all touchpoints through operational excellence.
Team Leader
PICO EXPRESS
2024.02 - 2024.08
- Monitored overall team performance, identified gaps, and implemented corrective actions to improve operational efficiency.
• Managed inbound shipments from the client’s mother hub, ensuring accurate receipt and documentation.
• Segregated shipments according to destination and priority for smooth processing.
• Handled outbound shipment dispatch for both local and outstation locations within defined timelines.
• Ensured on-time delivery by monitoring TAT (Turnaround Time) and coordinating with relevant teams.
• Coordinated with vendors regularly to ensure seamless and uninterrupted operations.
Senior Associate
Gobillion Services pvt. Ltd.(B2B,B2C)
2022.04 - 2022.12
- Trained and mentored high-performing team through regular performance reviews, individual feedback and professional coaching.
- Expertise in First Mile, Mid Mile and Last Mile Operations by ensuring 100% NDD Executing deliveries, return operations, reconciliation, Customers Services for the entire facility Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
- Tracked inventory levels and optimized ordering strategies to meet availability needs whilst maintaining budget goals Managed day-to-day shipping and receiving, typically overseeing more than 1000 packages in a 24-hour period
- Planned stock quantities according to marketplace demand and sales forecasts
- Relayed critical information between work crews and supervisors with great attention to detail, reducing error rates and confusion for front line personnel.
Shift Incharge & Transport Manager (B2B)
Udaan(Food & Fmcg)
2019.05 - 2022.03
- Expertise in First Mile, Mid Mile, and Last Mile Operations, consistently ensuring 100% Next-Day Delivery (NDD).
- Proficient in executing deliveries, return operations, reconciliation, and providing exceptional customer service.
- Skilled in leading a team of 40 members for Middle Mile hub operations, including in-warding, segregation, and dispatch. Adept at coordinating HOTO operations between the warehouse and hub, managing Seller-Buyer interactions, and communicating with vendors for efficient vehicle placement.
- Committed to compliance with transportation policies, safety regulations, union contracts, and government mandates.
- Experienced in handling diverse projects across multiple cities, assuming responsibilities akin to a Hub Manager.
- Proven track record of training executives and maintaining a streamlined workflow.
- Knowledgeable in liquidating expired and damaged shipments while upholding hygiene, safety, and security standards.
- Demonstrated expertise in organizing and motivating subordinate staff to meet company standards, while emphasizing a 5S approach throughout the facility.
Operation Executive (B2B)
Udaan (Non-food)
2018.07 - 2019.04
- Warehouse management professional experienced in ensuring efficient operations and maintaining high standards.
- Skilled in achieving 100% physical inward after quality control within the timeline, generating GRN promptly, and managing WMS processes.
- Strong communicator and team player, ensuring proper put away, segregation, and stock accuracy.
- Proficient in producing reports, coordinating with Line Haul Individuals, and ensuring timely dispatches.
- Proactive in monitoring workflow, resolving queries, and maintaining hygiene, safety, and security.
Manager
Freak India Enterprise
2015.12 - 2018.02
- Accounts management.
- Sales management.
- Stock management.
- Responding to public inquiries.
- Maintaining and updating databases as needed.
- Responsible for inter-department communications.
Brand Promoter(Counter Sales)
CPM India pvt. Ltd (HTC mobiles)
2013.03 - 2015.11
- Communicated product information with confidence and educated consumers about company.
- Setting up and maintaining a demonstration area, such as a table, stand, or booth at various events
- Keeping the demonstration area tidy and well stocked with products, samples, and/or literature
- Employing interactive materials such as videos, charts, or slideshows to share information about a product or service, when necessary
- Answering any questions potential customers might have about a product or service
- Recording transactions and stock levels
- Processing customers’ payments
- Generating reports that outline customers’ interest levels, questions asked, number of products/samples/literature sold and/or distributed at various events
- Staying up to date with product or service features.
Education
Graduate - Financial Accounting
03.2010
Skills
Microsoft Excel
Problem Solving
Warehouse Management
Logistics Management
SOCIAL
https://www.linkedin.com/in/pratap-roy-97447925
Timeline
Shift Manager
Bigbasket
2024.08 - Current
Team Leader
PICO EXPRESS
2024.02 - 2024.08
Senior Associate
Gobillion Services pvt. Ltd.(B2B,B2C)
2022.04 - 2022.12
Shift Incharge & Transport Manager (B2B)
Udaan(Food & Fmcg)
2019.05 - 2022.03
Operation Executive (B2B)
Udaan (Non-food)
2018.07 - 2019.04
Manager
Freak India Enterprise
2015.12 - 2018.02
Brand Promoter(Counter Sales)
CPM India pvt. Ltd (HTC mobiles)
2013.03 - 2015.11