Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Pratap Simha

Training
Bengaluru

Summary

  • Senior Human Resources Manager with history of improving policies, reducing turnover, optimizing compensation and reducing benefits costs. Collects, organizes and evaluates key data to improve HR decision-making process.
  • Successful at overseeing all areas of HR for companies with over 250+ employees. Versatile and forward-thinking leader with a firm grasp of best practices and human resources management functions. Systematic and detail-oriented professional with advanced HRIS skills.

Overview

9
9
years of professional experience

Work History

Senior Human Resources Manager

Social Beat - A CHEIL(Samsung) Company
10.2023 - Current
  • Improved productivity of the team by 30% through org redesign, effective skill development and coaching - Leading to increase in EBITA margin of 1.2% absolute.
  • Acquisition and merger assistance - Legal, Business transfer agreement, compliance checks and equity distribution for employees - Error free smooth transition from LLP to Pvt limited.
  • Curated and conducted in house leadership program for new managers - Increased Employee net promoter score by 23% QoQ
  • Worked with Mid level managers to enhance strategic vision through coaching improving Task completion rate by 60% overall
  • Improved quality of hire by 30% by realigning JD and onboarding process through value stream mapping.
  • 100% Compliance adherence achieved for Labour verification, Professional tax application, Provident fund application.



Senior Manager Learning and Development

Gameskraft
10.2022 - 10.2023
  • Helped improve SOP adherence from 48%to 100% within three months
  • Deployed knowledge base to bridge gap between multiple teams -product, business and Customer experience. Improved First contact resolution from 85% to 88% due to timely availability of information.
  • Deployed trainings to enhance advisor skill set- improving CSAT from 82% to 88% within four weeks.
  • Created a L&D framework to prepare agents for the future
  • Created KPI reports for both operations and support teams. Improved KPIs by 20% MoM for 4 months.
  • Created impact assessment report to analyze top/bottom performers.
  • Created inbound query handing priority systems, ensuring high priority queries are routed to relevant stakeholders on time. This decreased our customer churn QoQ by 8%.

Associate General Manager - Learning and Developme

Dunzo
10.2021 - 09.2022


  • Reduced repeat contacts from 10% to 5% absolute Value by working with cross functional stakeholders - Product teams, HR, merchant onboarding.
  • Increased Customer satisfaction score for both call and chat tickets from ~88% to 93%
  • Identified ~10 process and product enhancement opportunities and helped reduce total contacts/queries by absolute 2% in four weeks
  • Handled a team of 9 trainers and 24 quality leads with highest Employee/manager NPS for two years straight.
  • Worked on reducing cost per contact by optimizing for processes, tools and headcount. Helped reduce ~8% annual cost to company
  • Scaled quality monitoring from 1% to 82% of the overall contacts using AI tools
  • Initiated NPS for Dunzo by conducting relational NPS, Insight building, and cross functional product enhancement.

Training Lead

Dunzo
07.2018 - 08.2021
  • Deployed NHT with 100% throughput for a period of two years
  • Average 93% of the new hires met floor targets within 1 month of deployment
  • Created ~230 processes/SOPs to enhance customer experience.
  • Trained the trainers with 100% certification rates on communication skills, classroom ettiquetes, building rapport and presentation skills.
  • Pivoted to virtual learning by deploying self built LMS. Enabling 800+ employees learn on the go on their mobile phones with micro-lessons and visuals.

Placement Trainer

Seventh Sense Pvt Ltd
03.2017 - 12.2017
  • Creating modules for placement training
  • Training students on: Soft skills, interview skills, English proficiency and group emotional equity.
  • Engaging with colleges to understand requirement and curate modules to suit the need
  • Arrange travel and stay for trainers coming from various places

Facilitator

Headstream
05.2016 - 02.2017
  • Spearheaded content creation for 9th and 10th STD Govt school students. The content was aimed at ensuring high retention post 10th using Play theory and Human center Design.
  • Facilitated over 25 sessions in 5 schools across Karnataka.
  • Played a pivotal role in launching 'happiness project': was part of the pioneer team that gathered on ground information and submitted a report on 'why activity based learning is the new way forward'.
  • The report won many accolades including the prestigious 'Policy of the term' from KA Govt.
  • Community engagement: managed interns from various colleges who would partake in community walks, adult literacy programs and Play arena.

Education

BCA - undefined

Surana College- Bangalore University
09.2013 - 2016.05

Skills

People skills

Additional Information

  • Achievements•, President of the student council•Three-time state level debate winner•Lipitor award- for exemplary oratory skills (by the state government)

Timeline

Senior Human Resources Manager

Social Beat - A CHEIL(Samsung) Company
10.2023 - Current

Senior Manager Learning and Development

Gameskraft
10.2022 - 10.2023

Associate General Manager - Learning and Developme

Dunzo
10.2021 - 09.2022

Training Lead

Dunzo
07.2018 - 08.2021

Placement Trainer

Seventh Sense Pvt Ltd
03.2017 - 12.2017

Facilitator

Headstream
05.2016 - 02.2017

BCA - undefined

Surana College- Bangalore University
09.2013 - 2016.05

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