Pratap Singh

· Managed 36 international including WHO, RCGP, RPS accounts utilizing MPS products including MPS Insight (Analytics), Vizor (Analytics), THINK e-commerce, and hosting solution JCore.

· Acted as the primary point of contact for clients, addressing product-related issues promptly and ensuring resolution within contracted SLA.

· Maintained contracts, conducted negotiations, and proactively engaged with clients to ensure satisfaction and retention.

· Led discussions on change requests (CRs) and facilitated cross-sell demos, contributing to increased revenue.

· Exceeded revenue targets, consistently generating over $200,000 annually, surpassing the target of $50,000.

· Successfully re-engaged with lapsed clients through effective negotiation and alignment of product offerings with their requirements.

· Managed CR development and tracked cases using Jira, ensuring timely completion and client satisfaction.

· Identified whitespace opportunities for cross-selling within accounts, contributing to revenue growth.

· Maintained documentation of activities and updates on Confluence to ensure accessibility of data for all stakeholders.

• Worked as an individual and converting the trial completed leads to complete closures for USA and Canada customers
• Gave a total revenue of $150,000 in 10 months including 3 months of dead leads conversion and working on new leads for 7 months
• Having done upgrade, cross sale consisting 50% of my target
• Have been awarded as Star performer by the organisation 7 times
• Maintained a healthy relation with the customers and getting referrals for generating more revenue by running email campaigns and sms/whatsapp marketing all by myself
• Worked under adverse conditions but still gave out the best results possible by meeting daily targets/ weekly targets.

• Heading a new e-learning content department named Videosninja
• Working on fresh leads and budgeting the resources and targeting clients
• Got Vodafone Idea, Tata Aig, AAMC, Skillizen and various other clients to sign an agreement for 3 years and project visibility worth of 1 cr
• Managed project delivery and made sure that it got delivered on time
• Initiated and closed deals with US and Lebon based organisations through LinkedIn
• Connecting with the Head of the Department of L&D and pitching them about the product and started VR based training process which is still new to Indian corporate.

• Engaged in selling online training solutions to corporate clients by assessing their business requirements
• Achieving sales targets through new client acquisition and growing existing client base
• Actively engaged in area mapping, cold calling, prospecting, negotiation, closing on commercial deals
• Building and managing strong relationships with clients.