Pratap Singh
Team lead customer service & operations
Riyadh
Summary
To utilize the experience gained in Removal industry for personal & organizational growth with continuous improvement activities.
I am an individual with a proven track record of positive attitude, having assets of intellectual knowledge and emotional capital. I have been leading operation, customer service and marketing teams successfully.
Overview
15
15
years of professional experience
2022
2022
years of post-secondary education
4
4
Languages
Work History
Team Lead, operation and customer service
10.2024 - Current
Team Lead, operation and customer service
10.2023 - 09.2024
Move-Coordinator (Supervisor -Customer service)
ISS Relocations
10.2020 - 09.2023
- As a move coordinator, responding to inquiries, arranging survey, quotation, scheduling operations, documentation for export, import & Insurance cover. These tasks are performed with Agents, Corporates and individual clients. To complete the above need to explain every part of the service including advice and precautions, terms & conditions of service. Before closing each move with invoicing, occasionally it is diverted and extended for damage claims. Need to assist client till claim settlement by insurance company.
Freelancer - Surveyor, cost estimator and advisor for international relocations
09.2019 - 09.2020
- As a freelancer I provided survey reports with estimated volumes and other information related to relocation of an individual and their household goods. I also provide them with the estimated cost of relocation and other information regarding international relocation.
Move Coordinator
PM Relocations
02.2019 - 08.2019
- As a move coordinator, I was coordinating with the booking agents as well as customers after booking confirmation till invoice submissions.
Head Business Development
Professional Packers and Movers Pvt ltd
06.2018 - 11.2018
- As head of the Business development team: I joined the organization with the objective of organizing the marketing, sales and service division. Have designed and scripted the company profile, prepared routine for daily activities of sales and marketing team. Weekly assessment of daily activities and monitoring of customers' visits to the company web. Organized numbers of meetings with prominent companies generating relocation and logistics business and have successfully signed agreements with a few of them.
Head Operations and Sales
Senani Logistics Pvt. Ltd
10.2017 - 05.2018
- As Head operations and sales: I monitored and scheduled day to day activities of operation and sales team. Planned and implemented daily activities of the operation and sales team. Worked for promotion of company business and attended meetings with prospective clients.
Senior Executive (Key Accounts, coordination & Claims)
Interim Relocations
11.2015 - 09.2017
- As Sr. Executive, customer service & pricing (Multi-tasking): I was the single point of contact for clients who reach us for relocation service and were mostly associated with several esteemed corporate accounts assigned to me. The task included Coordination with shipper throughout the move till settlement of all issues including payment collection and damage claim settlement.
Operation Supervisor
Crown Worldwide Movers
01.2010 - 10.2015
- As OPERATION SUPERVISOR at Crown worldwide Movers Pvt. Ltd (India): Supervision of packing and unpacking. Preparation of packing inventory, Completion of formal documentation for the move (EXPORT) Explanation of service-related queries to the client and coordination with office and the client. Reporting to operation manager with final feedback.
Education
BA -
B.Sc. - undefined
12th - undefined
10th - undefined
Skills
Team management
Operation Management
Customer service
Sales and marketing
Pricing & quotation
Handling critical situations calmly
Personal Information
- Date of Birth: 03/28/77
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that the above given information is true to the best of my knowledge.
Declaration Place
Gurgaon, India
Timeline
Team Lead, operation and customer service -
10.2024 - Current
Team Lead, operation and customer service -
10.2023 - 09.2024
Move-Coordinator (Supervisor -Customer service) - ISS Relocations
10.2020 - 09.2023
Freelancer - Surveyor, cost estimator and advisor for international relocations -
09.2019 - 09.2020
Move Coordinator - PM Relocations
02.2019 - 08.2019
Head Business Development - Professional Packers and Movers Pvt ltd
06.2018 - 11.2018
Head Operations and Sales - Senani Logistics Pvt. Ltd
10.2017 - 05.2018
Senior Executive (Key Accounts, coordination & Claims) - Interim Relocations
11.2015 - 09.2017
Operation Supervisor - Crown Worldwide Movers
01.2010 - 10.2015
NBU - B.Sc.,
CBSE - 12th,
CBSE - 10th,
HGU - BA,