Summary
Overview
Work History
Education
Skills
Timeline
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Pratap C Rajan

Pratap C Rajan

Chennai

Summary

Dynamic and results-oriented Managing Director, Country Head, COO, and VP of Technology with extensive experience in establishing new global business units and leading diverse teams in technology and product innovation across various industries. Proven track record in managing P&L, driving process improvements, and enhancing client engagement to deliver exceptional results. Over 15 years of hands-on experience in the USA, adept at fostering strong client relationships and overseeing the development and delivery of IT projects for prestigious global organizations including Wall Street English, AOL, Time Warner, NYSE, Bank of America, KPMG, Capgemini, and AT&T. Committed to leveraging expertise to drive organizational growth and operational excellence.

Overview

32
32
years of professional experience

Work History

Managing Director (Enterprise Business)

WALL STREET ENGLISH
10.2020 - Current
  • Company Overview: (World’s Largest Provider of English Language Training for Teens and Adults)
  • Established the first ever direct Enterprise business for Wall Street English with top 4 of the world’s largest IT services companies. Reporting directly to the CEO.
  • Business Development, Client Management & Delivery
  • Acquired top 4 of the world’s largest IT services giants as clients and delivered communicative English skills training with demonstrable results to thousands of freshers and enterprise staff.
  • Managing the Enterprise client relationships, the sales pipeline and expanding the services and support team to enable organic growth.
  • Working with key Universities (B2U) across India to offer program as part of the student curriculum.
  • Ensured the Enterprise business added USD 3.4 million to company’s EBIDTA in 2 years.
  • Instrumental in establishing a key partnership with central Indian government run NSDC (National Skills Development Corporation of India) to offer the program across India in a B2C model.
  • VP of Technology / Managing Director (India) [Oct 2020 to Jan 2023]
  • Played the role of the interim CPTO to get the technology team and products back on track post the pandemic. Managed the technology / operations team and reported directly to the CEO.
  • Technology / Product Management, Global Operations
  • Initiated the first ever Data Warehouse project using Amazon AWS and Microsoft BI reporting efforts that gave tremendous insights for expanding global marketing, accelerating student engagement, improving teacher / classroom efficiencies and overall top line business growth.
  • Implemented marketing / CRM technologies such as HubSpot, Salesforce and Strapi based Websites to assist global marketing campaigns for 328 Wall Street English centers in 39 countries.
  • Kickstarted several key AI projects such as AI CoachBot, Conversational AI, AI Teacher Assistant to enhance student learning experiences, engagement and outcomes.
  • Leveraged the relationship with Zoom to enhance the digital online classroom tool, helping the company to go from serving online classes in just 4 countries to all 39 countries, boosting online revenues by 320%.
  • Implemented the Lean Agile methodology resulting in doubling the delivery of features and products.
  • Kickstarted and obtained the ISO 27001 certification for Wall Street English.
  • Managed the India operations by working with 4 international teams spread across Italy, Barcelona & HK.
  • Overall technology, product enhancements, CRM implementation, AI etc. increased company revenues by USD 192 million in 2023/2024.

Country Head / Chief Operating Officer

PANTHEON INC.
08.2012 - 01.2019
  • Company Overview: (An established IT services & solutions company offering Enterprise Workflow/IT Automation Platform)
  • Established Shared Services in India and offshore delivery center from scratch with specific KRAs for accelerated growth through rapidly building competencies and executing scalable IT / SaaS business.
  • Startup, Incubation & Expansion
  • Built the sales, shared services and delivery organizations from scratch, hand picking the best fit and highly talented resources to establish scalable leadership
  • Incubated a strike team of 235+ team members providing RIM & SAP services for Fortune 100 companies like ExxonMobil
  • Transformed Pantheon India from a Shared Services operation to an external client servicing, profitable IT / SaaS business
  • Scaled the infrastructure, processes, staff and leadership to create a world class ecosystem for providing IT services and Tier 1 experience to Clients such as ExxonMobil.
  • SaaS Odyssey Software Business Development, Client Management & Delivery
  • Acquired and successfully executed 10 SaaS implementations and 7 mobility engagements for True Group (Thailand), ExxonMobil (USA), Thai Oil (Thailand), L&T (India) and JP Morgan Chase (USA)
  • Spearheaded the SaaS business development of the Odyssey software (no code) platform in APAC. Closed a $22 million software development & solutions deal that will save EGAT (Thailand) $124 Million over 5 years
  • Managed the APAC client relationships and increased the team size to 1700+ members
  • Increased business portfolio to USD 96 million in 4 years becoming the #1 performing leader

Co-Founder / VP of Technology & Products

TECHTESTNOW.COM
02.2010 - 06.2012
  • Company Overview: (A web-based AI platform to test the software programming skills of developers applying for jobs)
  • Played a major role in providing product ideas/strategy, technical direction for this startup company whose idea was to greatly reduce the time taken by recruiters to technically qualify programmers
  • Startup & Intellectual Property Development
  • Led the Concept to Product journey of TechTestNow.com that had a unique online platform to test the coding skills/style of software programmers accurately using a proprietary algorithm
  • Expansion & Deployment
  • Created and executed a well thought out Go2Market campaign targeting the big consulting firms such as Cap Gemini, CTS, Accenture, Wipro, TCS and Infosys
  • Established an operations model for handling the frenzy of mass recruitment of software
  • Instrumental in getting the product beta tested by Cognizant (CTS) and selected as top 2 vendors for their global technical testing

Director of Technology (Products & Professional Services)

AOL TIME WARNER
09.2006 - 12.2009
  • Proposed the idea of “FinAIM” which leveraged the AIM Network to connect Wall Street firms with the NYSE for real time market data, trading and other services. Got funding of $3 million from CEO
  • Startup & Expansion
  • Setup AOL’s first ever commercial products division in Bangalore, and was entrusted by the CTO to develop and deliver unique set of products and services “FinAIM” for wall street firms
  • Managed teams of 900 members across USA, Israel and Bangalore for leveraging joint competency to create a world class ecosystem for the financial services industry
  • Engaged the Bangalore Development Center to achieve cost savings of over $2 million in BPR
  • Client Management & Business Development
  • Worked directly with the CIO/CTO/CSO/CEO/President of NYSE to build the business relationship, and provided strategies for their unique service offerings to the industry
  • Deployed the services to major Wall Street firms such as Merrill Lynch, Credit Suisse and Citigroup earning the firm well over $28 million in 1 year
  • Awarded the CEO’s medal for excellence and one of 5 leaders recognized globally

Associate Director of IT (e-Services)

KPMG
03.2001 - 09.2006
  • Spearheaded strategic product development of internal software tools, including business intelligence, dashboards, data warehouses, intranets and extranets by developing synergies with all IT groups
  • Delivery Excellence and Innovation
  • Executed 30+ transformational engagements like 360 degree view of customer & building next generation web applications in alignment with client’s business & IT goals
  • Standardized global delivery model rollout and created process matrix; incorporated same with security, quality & governance framework and integrated with relevant tools & methodologies
  • Developed Interpreter, a global transfer pricing analysis system used by Fortune 100 clients such as Boeing, GE, Westinghouse and P&G with built in KPIs & dashboards to enable additional business and revenue generation
  • Increased business portfolio from $8 million to $21 million in 4 years, becoming the No. 1 in performance at the leadership level
  • Strategic Initiatives
  • Led the e-services millennia project for increasing billable head count from 400 to 1,200
  • Ensured 100% compliance with CMMI & ISO 9001 & 27001 audit requirements

Principal Consultant

CAP GEMINI AMERICA
02.1994 - 02.2001
  • Provided leadership and expertise in the areas of strategic planning, technical architecture, enterprise application development, business development and technical presentations
  • Delivery Excellence and Innovation
  • Managed highly successful Intranet/Internet/e-commerce software development for Fortune 100 clients including complete application redesign, usability analysis, and feature enhancement engagements ranging from $250,000 to $10 million
  • Executed 11 critical improvement initiatives that resulted in the resolution of 44 major longstanding system issues, saving over 1000 hours and $5 million in re-engineering effort
  • Successful commercial implementation of GERD system that resulted in securing a $2 Million contract for company
  • Responsible for managing the activities of over 700 consultants from outsourcing vendor BirlaSoft (a unit of Birla group in India). Reviewed vendor productivity and established process excellences like gaining efficiencies and cost control
  • Delivered a state-of-the-art collaborative application ProTrack to users in over 36 countries by getting 8 tactical teams from around the globe to work together

Education

MS - Manufacturing Technology

Indiana State University
Terre Haute, Indiana
01.1994

BE - EEE

National Institute of Technology (NIT)
01.1991

Skills

Sales leadership

Timeline

Managing Director (Enterprise Business)

WALL STREET ENGLISH
10.2020 - Current

Country Head / Chief Operating Officer

PANTHEON INC.
08.2012 - 01.2019

Co-Founder / VP of Technology & Products

TECHTESTNOW.COM
02.2010 - 06.2012

Director of Technology (Products & Professional Services)

AOL TIME WARNER
09.2006 - 12.2009

Associate Director of IT (e-Services)

KPMG
03.2001 - 09.2006

Principal Consultant

CAP GEMINI AMERICA
02.1994 - 02.2001

BE - EEE

National Institute of Technology (NIT)

MS - Manufacturing Technology

Indiana State University

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Pratap C Rajan