Pratap Kumar Behera

• Improved team efficiency by implementing Agile and Scrum methodologies for project management.
• Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
• Developed custom Scrum boards for better task tracking and transparency within the team.
• Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
• Managed product backlog effectively, prioritizing high-value items for faster completion.
• Resolved conflicts and facilitated open communication among team members, promoting a healthy work environment.
• Created comprehensive user stories with clear acceptance criteria to guide development efforts.
• Assessed and reported progress to stakeholders regularly, maintaining transparency throughout the project lifecycle.
• Implemented continuous improvement initiatives through regular retrospective meetings with the team.
• Collaborated with Product Owners to refine requirements and ensure alignment with business goals.

• Improved delivery efficiency by optimizing routes and scheduling for the team.
• Reduced customer complaints by implementing proactive communication strategies with clients.
• Enhanced team performance by providing regular feedback, coaching, and training opportunities.
• Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
• Developed a streamlined onboarding process for new hires, decreasing ramp-up time and increasing productivity.
• Implemented quality control measures for all deliveries, resulting in fewer errors and increased customer satisfaction.
• Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
• Analyzed data from various sources to identify trends and areas for improvement within the department.
• Collaborated closely with other departments to ensure seamless integration of processes and systems, enhancing overall efficiency.
• Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
• Established performance metrics to track progress towards goals, allowing for adjustments as needed to ensure success.
• Introduced innovative technology solutions that improved tracking accuracy and boosted operational efficiency.
• Conducted regular audits of internal processes to identify inefficiencies or gaps in compliance with established protocols.
• Fostered a culture of continuous improvement through employee engagement initiatives such as recognition programs and open forums.
• Coordinated efforts across multiple teams during peak periods or special events to optimize staffing levels while meeting customer demand.
• Implemented risk mitigation strategies to minimize potential disruptions caused by unforeseen events or issues.

• Management of customer complaints received in the form of trouble tickets on a daily basis and resolution of these within the agreed service levels
• Liaise with internal VHA teams, Alcatel-Lucent, Nokia, Dimension Data and IBM support teams for resolution of application faults including Incident, Escalation and Problem Management
• Engages third party suppliers (Alcatel-Lucent) for resolving problems (L3 and above) and managing the resolution of these issues
• Performs periodic (quarterly) capacity planning activities in order to cater for Vodafone business growth and ensure that sufficient capacity is available
• Maintaining service level of IN ICC application for 24*7 availability
• Closely working with business stakeholders and Contact Center for driving improvements
• Driving level 3 and product vendors for code fixes and enhancements
• Assisting VHA to improve end customer experience and meeting IT SLAs to business
• Govern Product Launches like iPhone / Samsung from Operational stability standpoint
• Leading a team of 15+ techno functional staff with a 10/90 split on/offshore

• Leading the whole Retail team in service development projects to complete FIT, SIT
• Developing test schedules, test strategy & test effort estimations on weekly basis
• Writing the test objective matrix for software releases of the project, specifying what would be tested in each phase
• Assign task to all testing team members and ensure that all of them have sufficient work in the project
• Conduct internal training within the test team to help them equipped with the knowledge to test the software releases
• To work on the cost reduction measures for the testing phases to achieve the successful testing in cost effective and timely manner
• Exporting Requirements and Test Planning into Quality Centre HPQC – Setting up Test Lab ready for Test Execution – Customizing Requirements, Test Planning and Defect fields as required
• Monitor the team's work throughout test plan development and execution to ensure that testing is on time and within budget and software deliveries to client are as per specifications and fulfill user needs
• Attend regular client call and discuss weekly status with client

Alcatel-Lucent provides the Prepaid Product Applications:

• Enhanced test efficiency by implementing automated testing processes and tools.
• Optimized software quality by overseeing comprehensive test plans and protocols.
• Improved project delivery timelines by efficiently managing testing resources and schedules.
• Reduced defects in production with thorough regression testing and identification of root causes.
• Collaborated with development teams to establish clear test objectives, ensuring alignment with project goals.
• Increased product reliability by conducting rigorous performance, security, and usability testing.
• Established a culture of continuous improvement within the testing team, fostering professional growth and skill development.
• Streamlined communication between testers and developers through detailed defect reporting and tracking systems.
• Identified areas for process improvement within the testing lifecycle, leading to reduced time-to-market for products.