Prateek Agarwal
Supply Chain Consultant
Bangalore,India
Summary
Industrious and enthusiastic Manager offering 11+ years of CPG, Retail, Chemical, Telecom experience. Proven to consistently meet productivity, business and customer service objectives. Skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.
Overview
5
5
years of post-secondary education
11
11
years of professional experience
Work History
Manager - Supply Chain Consultant
Genpact
Bangalore, Karnataka
04.2019 - Current
- Oversaw supply chain and supported tech transfer projects, batch release testing, change management and resolution of customer complaints.
- Developing domain-specific solutions, demos, and messaging. Building POC models that are tailored to solve prospects' pain- points
- Gathering client requirements and brainstorming project road maps on digital transformation of supply chain
- Engaged with client on-site as a functional consultant to understand requirements and deliver solution and recommendations as and when needed
- Managed delivery and implementation of P2P, O2C & Material Planning solutions in CPG industry
- Responsible for doing detailed process analysis by doing Solution Identification and provide transformation opportunities
Commercial Excellence and Project Specialist
L'oreal LLC
Dubai, UAE
07.2015 - 03.2019
- Continuously improves the organization's business processes by applying nominated best practices/ methodologies
- Increased customer satisfaction by 98% by solving problems and concerns effectively.
- Responsible for continuous process improvement in Order to Cash and Sales force tool.
- Use appropriate verification techniques to manage changes in project scope, schedule and costs
- Ensure complex issues are promptly identified, solution developed, and others are effectively engaged to resolve issue
Assistant Manager Supply Chain
Genpact
Jaipur, Rajasthan
07.2012 - 07.2015
- Analyze customer inquiries, recommend solutions, and identify where customer service can be improved
- Float RFQ/RFPs and negotiate with suppliers for final prices
- Correspond timely to internal and external inquiries (e.g. O2C associates, country customer service, customers)
- Support to solve customer disputes giving customer background or payment history. Help to find out root causes behind unusual trend of blocked orders or overdue
- Negotiated contracts, policies and deadlines with suppliers and vendors.
Freight Bill Audit and Payment Analyst
Kuehne Nagel Pvt Ltd
Gurgaon, India, India
05.2011 - 06.2012
- Prepare SOW, SOP, KPI’s, Vendor Contract Management, Renewals and its extension
- Participates in E-Bidding, assistance with RFx and RFQ creation, including coordination of Third party suppliers
- Audit the freight Bills of the vendors with MIS report and resolve disputes
- Support in implementation of new business and Transportation planning on PAN India basis
- Sourcing and Procurement for Transportation
Process Specialist
Infosys
Jaipur, India
03.2010 - 05.2011
- Ensures 100% SLA adherence for self in Quality.
- Ensures 100% SLA adherence for self in productivity.
- Vendor Setup, Purchase Order Creation, Invoice Entry, Expense Claim processing, Payment run processing.
- Responsible for publishing daily SLA for the complete Process
Education
Post Graduate Diploma in Business Management - Business Management
Institute Of Rural Management
Jaipur 08.2006 - 07.2008
Bachelor of Commerce - Commerce
Rajasthan University
Jaipur 07.2003 - 07.2006
Skills
Supply Chain Consultant
Accomplishments
- Replenishment Tool POC, Genpact - Clorox, Hong Kong (11/2019 – 02/2020) : Built replenishment tool in python and VBA, which can be triggered at any point of the production, distribution, or sales cycle depending on what works best for a specific industry
- Process Transformation Genpact MRP - Unilever ANZ (12/2019 – Present)
- Sales Force Automation Tool, Loreal LLC, Dubai UAE (11/2017 – 11/2018)
- Truck Load Optimization Solution - Genpact - Mondelez International Europe (09/2019 – 10/2019)
Timeline
Manager - Supply Chain Consultant
Genpact
04.2019 - Current
Commercial Excellence and Project Specialist
L'oreal LLC
07.2015 - 03.2019
Assistant Manager Supply Chain
Genpact
07.2012 - 07.2015
Freight Bill Audit and Payment Analyst
Kuehne Nagel Pvt Ltd
05.2011 - 06.2012
Process Specialist
Infosys
03.2010 - 05.2011
Post Graduate Diploma in Business Management - Business Management
Institute Of Rural Management
08.2006 - 07.2008
Bachelor of Commerce - Commerce
Rajasthan University
07.2003 - 07.2006
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