Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Prateek Agrahari

Ayodhya,UP

Summary

Dynamic Duty Manager with a proven track record at many Workplace, excelling in customer engagement and team oversight. Recognized for enhancing guest satisfaction through effective problem resolution and strong relationship-building skills. Adept at implementing organizational time strategies, ensuring operational efficiency while fostering a positive environment for both guests and staff.

Overview

5
5
years of professional experience

Work History

Duty Manager

Hotel Royal Heritage
07.2023 - Current
  • Joined as Front Office Executive then promoted as Assistant Sales manager and now working as a Duty Manager.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.

Front Office Executive

Pacific Inn Hotel
06.2022 - 06.2023
  • Joined As Front Office Associate and promoted as Front Office Executive
  • Maintained strict compliance with security protocols while managing sensitive guest information confidentially and securely.
  • Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
  • Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.

Front Office Manager

Mr. Chef Point
12.2021 - 05.2022
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.

Commis Chef

Hotel Shree Laxmi Palace
10.2021 - 12.2021
  • Enhanced culinary skills by assisting in the preparation of various dishes under the guidance of experienced chefs.
  • Contributed to a well-organized and efficient kitchen by maintaining clean workstations and following sanitation guidelines.
  • Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
  • Maintained well-organized mise en place to keep work consistent.

Front Office Manager

Hotel Sunday Inn
10.2020 - 03.2021
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.

Education

MBA - Financial Management

Kalinga University
Raipur, India
03-2026

Advance Diploma - Hotel Management

IIHM
Kolkata, India
04-2018

Skills

  • Customer engagement
  • Organizational time strategies
  • Staff orientation programs
  • Team oversight
  • Customer engagement skills

Accomplishments

  • Appreciation Letter From all the Department as housekeeping, Food and Beverages, Front Office and Food Production at Hard Rock Hotel, Goa

  • Appreciation Letter from the Food Production and House Keeping Department At Indismart Hotel, Kolkata.

Timeline

Duty Manager

Hotel Royal Heritage
07.2023 - Current

Front Office Executive

Pacific Inn Hotel
06.2022 - 06.2023

Front Office Manager

Mr. Chef Point
12.2021 - 05.2022

Commis Chef

Hotel Shree Laxmi Palace
10.2021 - 12.2021

Front Office Manager

Hotel Sunday Inn
10.2020 - 03.2021

MBA - Financial Management

Kalinga University

Advance Diploma - Hotel Management

IIHM

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Prateek Agrahari