Prateek Anand

IN-BAND PROMOTION:

• Optimized team dynamics for improved overall results through targeted coaching sessions.
• Facilitated workshops and seminars, expanding the knowledge base of clients and peers in performance optimization techniques.
• Increased New Hire satisfaction by providing personalized support and progress monitoring.
• Oversaw coaching, mentoring and staff retention for our LPS.
• Maximized productivity by directing training and mentoring of each employee.
• Currently working on optimizing workstream(s), creation of Performance Dashboard and process Playbook(s) quintessential.

Band Promotion:

• Whilst was delivering my responsibilities as an AUX Learning Specialist, I was absorbed by GLKM(erstwhile known as GSLN) in Sep’22.
• My KRA's include Onboarding(Ancillary, Payroll setup etc) Facilitation, introducing them to our Blue Box Values, our Culture, Cadence, Process knowledge transfer, develop Skills required, Coaching, Mentoring and so on.
• I also work as a liaison with different teams to streamline and fill any gaps between GLKM and OPS. In July’23 owing to my work speaking volumes and my interpersonal skills with Stakeholders inclusive of my People Management skills, I was awarded Enterprise Thinker Award’23.

• In June a temporary position inviting applications for AUX Learning Specialist was rolled out only for specific business unit FRP
• I was loaned to GSLN to develop Skills required, Coaching
• Mentoring and so on.

• American Express is a global services company, providing end user/customers with exceptional access to products such as Credit Cards, Term Loans etc
• I am a part of their Call and Collect profile for the US
• Consumer Credit segment.Not to miss Customer Support/Service certainly plays a major role I was hired as a Senior Credit Specialist and with IIY(Invest in Yourself)promotions moved to a Master
• Credits Specialist role, and in August 2021 with my IIY performance was promoted as a Lead
• Collections Specialist
• I also serve as an escalation point across FRP to resolve critical issues swiftlyI also drive key organizational metrics and initiatives addressing core issues such as VOCM, ACM and
• Adherence
• I am responsible for managing the reporting, quality, content and creating the right selection for our customers with the SOP's set in place
• In June 2022, I was chosen by the Dev360 team, the first Cohort of the Credit Development Program to enhance my journey as a future Leader.

• Cognizant is a recognized Vendor for Google Ads platform and I worked with them widely on Google Ads, Merchant Center, Google Analytics etc
• I started off my journey as a Senior Process Executive, however, was moved to an elite process "Olympus(Pilot Batch) and subsequently moved to a SME role
• My profile included reaching out to Google POC's directly whilst managing and supporting the major metrics like CSAT, 24 hour TRT and FTR
• RCAs and Deep-dives for all metrics on WoW & MoM basis
• Simultaneously inspiring and motivating the team to reach all the goals and successfully meeting all the Weekly, Monthly and Quarterly targets
• Preparing presentations for Weekly Business Review with the client, involving data representation and issue trees
• I was chosen as the one point stop for escalations prompted by the client or the Dedicated Account Managers for UK and US market
• With the acute knowledge was also an Ad-Hoc Trainer for Olympus supporting both roles simultaneously
• I also provided continuous feedback to Marketing and
• Senior Management on market conditions and new opportunities
• Across all LOB, I used to streamline business operations using automation and process excellence to optimize resource utilization.