Prateek Bhardwaj
Gurugram
Summary
To contribute to an organization's growth and profitability by utilizing my skills and gain expertise that will lead to a successful career. Travel Advisor experienced in designing international and domestic travel packages, travel itineraries to include air, car and hotel. Dedicated to promote Excellent communication and relationship building skills.
Overview
2
2
years of professional experience
Work History
TRAVEL ADVISOR
WEBHELP INDIA PVT. LTD.
Gurugram
10.2023 - Current
- The B2B (Business-to-Business) travel process involves in arranging travel for their employees, clients, or partners through specialized travel management platforms.
- Platforms like Amadeus, Power Express and Power Hotel that provide real-time data on flight and hotel availability.
- Enhanced client satisfaction through the provision of outstanding service, fostering positive customer experiences
- Provided customers with detailed information about travel destinations and packages.
- Developed relationships with vendors to negotiate discounted rates for clients.
PROCESS ASSOCIATE
IGT SOLUTIONS PVT. LTD
Gurugram
04.2022 - 09.2023
- Analyzed airline rules, regulations and tariffs and discussed international fare construction and visa and passport requirements with clients.
- Helped clients achieve lowest fairs fares and minimize risks of penalties.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Investigated customer complaints regarding product quality or service rendered.
- Prioritizing the customer’s needs and striving to exceed their expectations.
Education
CSJM University
12.2019
SECONDARY SCHOOL
12.2016
Skills
- International reservations
- Travel Arrangements
- Client Relationship Building
- Escalation Management
- Relationship Building
- MS Office
- GDS Knowledge
- Customer Service
Tools And Software
- Amadeus
- Galileo Travelport
- Travel Fusion
- Power Express
- Power Hotel
Languages
Hindi
First Language
English
Proficient (C2)
C2
Accomplishments
Customer Service Excellence award for demonstrating awareness of queries and quality handling.
Escalation Team
This team ensures that customer concerns are addressed effectively and promptly, often dealing with problems that require special attention, authority, or expertise.
- Customer Communication
- Documentation and Reporting
- Policy Adherence and Compliance
- Customer-Centric Approach
Timeline
TRAVEL ADVISOR
WEBHELP INDIA PVT. LTD.
10.2023 - Current
PROCESS ASSOCIATE
IGT SOLUTIONS PVT. LTD
04.2022 - 09.2023
CSJM University
SECONDARY SCHOOL
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