Prateek Bhardwaj
Assistant Manager
Jaipur
Summary
Experienced Assistant Manager with a 9-year track record in the U.S. Property & Casualty Insurance industry, equipped with a Green Belt certification and a deep understanding of operational best practices. Proficient in leading diverse teams, optimizing business processes, and enhancing client relationships. Demonstrates strong capabilities in conflict resolution, time management, and standard operating procedure (SOP) creation. Recent advancements in skills include generative AI and Power BI, enhancing data-driven decision-making and process accuracy through meticulous audits. Adept at steering project teams towards exceeding corporate goals through innovation and efficiency improvements.
Overview
13
13
years of professional experience
3
3
Certificates
82
82
years of post-secondary education
Work History
Assistant Manager
Genpact
07.2023 - Current
- Spearhead a team of 15 insurance professionals, managing end-to-end process flows in property and casualty insurance
- Conducted regular process audits, achieving a 96% improvement in accuracy and compliance
- Enhanced client collaboration through strategic partnerships and effective communication, leading to a 98% increase in client satisfaction
- Managed multiple high-value projects focused on process optimization and digital transformation
- Designed and implemented new standard operating procedures (SOPs) that increased process efficiency
- Leveraged generative AI tools and Power BI to create data visualizations that informed strategic decisions and identified process improvement opportunities.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Defined clear targets and objectives and communicated to other team members.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Domain Trainee
Genpact
04.2021 - 07.2023
- Handled day-to-day customer or client questions via telephone or email.
- Maintained accurate records of each trainee''s progress throughout the program for future reference and evaluation purposes.
- Filled out timesheets and paperwork according to identified requirements.
- Created customized training materials tailored to individual learning styles, maximizing effectiveness.
- Developed strong working relationships with trainees, fostering a supportive learning environment.
- Addressed any concerns or issues raised by trainees promptly, ensuring a smooth learning experience for all participants.
- Troubleshot minor issues with office tools and equipment, escalating more serious problems to supervisor.
- Skilled at working independently and collaboratively in a team environment.
- UW Support (Chat & Email) – P&C Insurance Testing & Implementation of Client tools
- Currently Managing specialty vertical of one of the top 3 P&C Insurance provider of USA
- Mapping client’s requirements; developing, implementing, transitioning, and customizing processes in line with the guidelines specified by the client / onshore partners
- Implementing audits in line with the guidelines specified by the client/onshore partners to streamline the quality process
- Monitoring the overall functioning of processes, identifying improvement areas, and implementing adequate measures to maximize customer satisfaction level
- Mapping client’s requirements, developing, implementing, transitioning, and customizing processes in line with the guidelines specified by the client / onshore partners.
- Conducted regular reviews of operations and identified areas for improvement.
Process Developer
Genpact
08.2016 - 04.2021
- Audit of team’s work
- Team’s query handling as SME
- Knowledge test creation & Conduction.
Process Associate
Genpact
11.2014 - 08.2016
- Quote creation for UWs
- Analyzing new business requests.
Trainer
JITM
07.2014 - 10.2014
- Java & DBMS Trainer
- Conducting PKTs
- Assessing knowledge.
Assistant Programmer
NIC
07.2011 - 09.2012
- Handling MVC architecture
- Handling Database
- Installing and troubleshooting applications
- Training to team on various applications.
Education
Diploma in Wireless and Mobile Computing -
CDAC Noida
Master’s in computer application - undefined
JNU Jaipur
Bachelor’s in computer application -
University of Rajasthan
Skills
Managing Operations and Efficiency
Customer Relationship Management
Operations Management
Employee performance evaluation
Time management abilities
Process Improvement
Negotiation and Conflict Resolution
Scheduling and Coordinating
Generative AI
Microsoft PowerBI: Analyzing & Creating Reports
People Management: Handling various teams, listening & solving people issues
Performance Evaluations
Problem Resolution
Workload Management
Compliance understanding
Multitasking Abilities
Analytical Skills
Work Planning and Prioritization
MS Office
Staff Training
Certification
Green Belt Certified
Timeline
Assistant Manager
Genpact
07.2023 - Current
Domain Trainee
Genpact
04.2021 - 07.2023
Process Developer
Genpact
08.2016 - 04.2021
Process Associate
Genpact
11.2014 - 08.2016
Trainer
JITM
07.2014 - 10.2014
Assistant Programmer
NIC
07.2011 - 09.2012
Diploma in Wireless and Mobile Computing -
CDAC Noida
Master’s in computer application - undefined
JNU Jaipur
Bachelor’s in computer application -
University of Rajasthan
Personal Information
- Father's Name: Mr. A.K. Sharma
- Marital Status: Married
Language Abilities
English & Hindi
Awards
- Clients yearly quality award
- 4 Silver awards for significant contribution in quality
- 2 Bronze awards for significant contribution in team
Notice Period
90 Days
Disclaimer
I hereby declare that above information is correct to the best of my knowledge & I bear the responsibility of the correctness of the above mentioned particulars.
Personal Information
- Father's Name: Mr. A.K. Sharma
- Marital Status: Married
Language Abilities
English & Hindi
Awards
- Clients yearly quality award
- 4 Silver awards for significant contribution in quality
- 2 Bronze awards for significant contribution in team
Notice Period
90 Days
Disclaimer
I hereby declare that above information is correct to the best of my knowledge & I bear the responsibility of the correctness of the above mentioned particulars.