Prateek Chaudhary
Summary
Tech Support Engineer specializing in Intune administration at Microsoft, recognized for resolving complex mobility challenges and improving operational efficiency. Demonstrated leadership in team environments, achieving successful results in mobile device management and configuration. Expertise in change management strategies, facilitating smooth integration and enhancing end user satisfaction.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Tech Support Engineer SE
Microsoft CSS
Noida
01.2021 - Current
- Delivered break-fix support for Intune environments in alignment with ITIL framework standards for Fortune S500.
- Audited incidents to enhance operational quality and efficiency.
- Acted as a subject matter expert in Autopilot and co-management, resolving complex issues swiftly.
- Reviewed and analyzed aging cases, providing actionable insights to accelerate resolutions.
- Handled escalations, supporting engineers in overcoming technical and procedural challenges.
- Engaged with customers through the ticketing system to ensure effective communication and issue tracking.
Mobility Engineer
Tata Consultancy Services (On Stratosphere payroll)
02.2020 - 12.2020
- Supported MDM operations for Sanofi across multiple franchises, including Aventis.
- Configured workspace one and Intune solutions in cloud environments.
- Managed Windows 10 AutoPilot deployments and ODJ connector configurations.
- Integrated on-premises systems with Azure AD for improved accessibility.
- Remotely configured ACC for LDAP integration with MDM applications.
- Delivered global MDM training to FSO teams to enhance technical proficiency.
- Performed daily MDM administration, including app publishing and policy management.
- Resolved team issues and escalated complex cases to vendors when required.
Enterprise Mobility Specialist
HCL Technologies
08.2017 - 09.2019
- The project involves managing the pilot and maintaining MDM support for the client, Anglo American Account, and De Beers (Global Support).
Messaging Services Analyst (Enterprise Mobility)
Dell International Services
05.2014 - 08.2017
- Supported all Level 2 MDM activities, including device enrollment, enterprise/device wipe, lock/unlock, activation passcode reset, and email sync issues.
- Assisted in understanding customer requirements, analyzing current MDM platform designs, and onboarding new users and devices.
- As an MDM Technical Support, advised customers on best practices and guided them in configuring their workspace one environments.
IT support Engineer
Hyper Quality
08.2012 - 02.2013
- Identified root causes and directed users to effective, lasting resolutions.
Articulated complex technical concepts to users with diverse technical backgrounds.
Mastered a variety of operating systems, applications, and hardware swiftly.
Demonstrated proficiency in quickly learning new tools and technologies.
Education
Bachelor in Technology - Computer Science
Aravali College of Engg And Mgt
01.2012
XII -
Indira Ideal School
Delhi01.2006
X -
Indira Ideal School
Delhi01.2004
Skills
- Device configuration management
- Windows administration
- Change management
- Autopilot and co-management
- Team collaboration
- Operational efficiency
Certification
AI 900 Microsoft Certified: Azure AI Fundamentals
Accomplishments
CSS Award 2022 Q1, 2023 Q4
Personal Details
- D.O.B: 30/12/1989
- Nationality: Indian
- Address: b-114, Swarn nagari, greater Noida, Uttar Pradesh-201306.
Languages
English, Hindi.
Timeline
Tech Support Engineer SE
Microsoft CSS
01.2021 - Current
Mobility Engineer
Tata Consultancy Services (On Stratosphere payroll)
02.2020 - 12.2020
Enterprise Mobility Specialist
HCL Technologies
08.2017 - 09.2019
Messaging Services Analyst (Enterprise Mobility)
Dell International Services
05.2014 - 08.2017
IT support Engineer
Hyper Quality
08.2012 - 02.2013
Bachelor in Technology - Computer Science
Aravali College of Engg And Mgt
XII -
Indira Ideal School
X -
Indira Ideal School