Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Websites
Projects
Extra Curricullar
Timeline
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Prateek Chovishya

Pune

Summary

I am a highly accomplished Incident Management Specialist with experience in identifying, analyzing, and resolving critical incidents in a fast-paced, high-pressure environment. I am excited to leverage my analytical skills and passion for problem-solving to excel as a business analyst. With a strong background in IT and project management, I possess the unique ability to bridge the gap between technical and business stakeholders, ensuring seamless communication and collaboration across teams. My expertise spans incident management, risk assessment, process optimization, and data analysis, allowing me to identify opportunities for improvement and drive meaningful change within organizations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Incident Management Specialist

Nielsen IQ
Pune
10.2023 - Current
  • Coordinated resolution of over 50 Severity 1 incidents till date, with internal and external stakeholders meeting the SLA 99 percent of times.
  • Conducted in-depth root cause analyses for new incidents, leveraging historical data to enhance accuracy and efficiency.
  • Developed and implemented a systematic approach to compare current incidents with past occurrences, leading to quicker identification of resolution strategies.
  • Led severity assessment efforts, evaluating business impact and providing recommendations for severity level adjustments to align with organizational priorities.
  • Assigned resources and tasks to ensure quick resolution of incidents.
  • Established communication channels between various departments within the organization in order to facilitate timely collaboration during major incidents.

Support Specialist

Nielsen IQ
Pune
07.2022 - 09.2023
  • Worked on over 1500 incidents over a year, managing TAT of less than 15 minutes per incident, meeting SLA 100% of times and accuracy of over 99%.
  • Established a track record of resolving data-related queries promptly and effectively, enhancing overall user satisfaction.
  • Developed comprehensive documentation and knowledge base for common data issues, empowering end-users to troubleshoot independently.
  • Contributed to continuous process improvement initiatives, streamlining data workflows and reducing turnaround time for data-related requests.
  • Utilized Excel for project management tasks, including creating reports, project timelines, and tracking project milestones.
  • Provided bi-weekly production support for OTC-ABDATA application, managing TAT of under 7 hours, meeting SLA 100% of times with accuracy of 100%.
  • Monitored server performance using various diagnostic tools.

Manufacturing Intern

Matsyodari Steel and Alloys Pvt Ltd
Jalna
11.2021 - 04.2023
  • Significantly improved production efficiency by reducing the cooling cycle time of the CCM by 2 hours. This enhancement led to a substantial increase in production capacity, translating to an impressive revenue boost of nearly 50 lakh Rupees.
  • assisted the marketing and sales department to ensure the smooth sale of the additionally generated inventory to B2B channels.

Content Writer

Wrytin
Pune
04.2019 - 06.2019
  • Created content for websites, blogs and social media accounts to increase visibility and engagement.
  • Published articles on diverse topics from Technology to Social Media and Life Skills.

Education

B.Tech - Mechanical Engineering

MIT WPU
Pune
06.2022

High School Diploma -

Shiv Jyoti Senior Secondary School, Kota, HSC
Kota
04.2018

Skills

  • SQL
  • Crisis Management
  • Information Technology Service Management (ITSM)
  • Information Technology Infrastructure Library (ITIL)
  • Power BI
  • Debugging
  • Technical Assistance
  • Process Evaluation
  • Content Marketing
  • SEO Experience
  • Data Visualization
  • Process Modeling
  • Critical Thinking
  • Microsoft Excel
  • Digital Marketing
  • Social Media Optimization

Affiliations

  • Badminton
  • Cricket
  • Swimming
  • Participated in National level Skating competition in school.
  • Won gold medal in National Science Olympaid.

Certification

  • AZ 900 Certification
  • Data Visualization in excel: all excel charts and graphs
  • Marketing Foundation: Analytics
  • Agile Foundations
  • Scaled Agile Framework (SAFe)
  • Decision Intelligence

Projects

Manufacturing techniques and applications of carbon-carbon composites with suggestion of their repair ways.

  • Researched prominent fabrication techniques used in the production of carbon-carbon composites, Investigated contemporary methods such as elevated temperature application and the incorporation of carbon nanotubes into the matrix to enhance specific properties.
  • Additionally, delved into the practical applications of carbon-carbon composites, particularly in aerospace industries, exemplified by their utilization in crafting rocket cones for exit shuttles.
  • Effectively communicated findings through a well-structured thesis document, demonstrating strong writing and analytical skills and presentation skills.
  • Successfully defended the thesis in front of a panel of experts, showcasing effective oral communication and the ability to respond to critical questions.

Proposed an idea  for an  innovative health monitoring system that utilizes UV sensors to continuously monitor electrolyte levels in saline bottles and triggers an alarm when critical levels are reached.

  • Employed microcontrollers to process sensor data and activate alarming hardware upon reaching predefined thresholds.
  • Implemented a centralized control box equipped with LEDs and buzzers to alert nurses and doctors promptly.
  • Integrated a slider-crank mechanism actuated by a stepper motor to prevent backflow and maintain fluid integrity.

Extra Curricullar

Publicity Coordinator for college club Texephyr and student body chapter SAE (Society of Automotive Engineers.)

  • Managed social media accounts.
  • Through my leadership, we were able to attract new members and build strong relationships with campus organizations, ultimately strengthening the club's presence on campus.
  • I successfully developed and executed a comprehensive marketing strategy to promote our events, activities, and initiatives.
  • Secured sponsorships for events totaling 45000 Rupees.
  • Produced high-quality marketing materials, including flyers, posters, and videos.

Timeline

Incident Management Specialist

Nielsen IQ
10.2023 - Current

Support Specialist

Nielsen IQ
07.2022 - 09.2023

Manufacturing Intern

Matsyodari Steel and Alloys Pvt Ltd
11.2021 - 04.2023

Content Writer

Wrytin
04.2019 - 06.2019

B.Tech - Mechanical Engineering

MIT WPU

High School Diploma -

Shiv Jyoti Senior Secondary School, Kota, HSC
Prateek Chovishya