Prateek Dey
IT Operations & Project Management
Ghaziabad
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Deputy Manager - IT Operations (Infra)
HCL Technologies Ltd.
Noida
09.2021 - Current
- Currently managing team of 55 members across multiple locations in India for Adidas project.
- Accountable for overseeing IT infrastructure service delivery, project management, and stakeholder communication.
- Successfully monitored and controlled budget, ensured quality, security, and compliance adherence.
- Achieved high customer satisfaction through effective post-transition support.
- Stepped into senior management responsibilities in absence of general manager to ensure operational continuity.
- Actively involved in business/process workflows using Jira, serving as technical mentor and solution expert.
- Resolved critical defects and technical challenges, maintaining progress reports for leadership.
- Spearheaded resource management, aligning team members based on their skills and knowledge.
- Established projects and milestones for IT service and project management improvement.
- Facilitated seamless communication between business and technical teams, ensuring successful project delivery.
- Extensive experience working with senior stakeholders, sponsors, and cross-functional teams.
- Implemented risk management protocols, identifying, assessing, and mitigating potential threats.
- Managed project budgets, optimizing resource allocation and ensuring cost control.
- Improved employee performance through regular feedback, coaching, and training.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Elevated customer satisfaction by addressing concerns with targeted strategies.
- Cultivated strong relationships with stakeholders to facilitate smooth communication and project completion.
Team Lead
British Council Management Services Pvt. Ltd.
Noida
08.2019 - 09.2021
- Worked as Supervisor for IT Operations and Infra
- Managed assigned IT projects to ensure adherence to budget, schedule, and scope of project
- Interacting with Incident Management, Problem Management, under ITIL Framework - information about RFCs, changes made, etc
- Assigning duties to specific employees based on role and skills
- Collect and Analyze Data trends to prepare Project Status reports
- Supervising employees and assisting with tasks as necessary
- Conducting performance reviews and sharing feedback with both upper management and team members
- Managing Team members requests
- Maintaining and preparing Reports & presentations for Project
- Handling customer issues and managing conflicts
- Handling Internal and External Escalations
- Providing feedbacks to analysts based on their performances
- Preparing, validating, and distributing various Reports (MIS)
- Accountable for Monthly Stats review with Higher level management
- Responsible for Project Improvement Plans and project optimization plans
- Responsible to identify automation opportunities for Project for efficiency and optimization
- Ensuring deliveries of services as per SLAs & Contract and reporting.
Senior Practitioner
IBM India Pvt. Ltd.
Noida
10.2014 - 07.2019
- Responsible to make every AT&T Machines Compliant
- Working on Software remediation and providing support for same to client with all compliance
- Acting as team member of Centralized Technical Support (Level -2) for technology related requests and issues
- Working on auto-generated Work Orders for Software/Patch/Update push from server (SCCM)
- Major tools to push software are RVII & SCCM Software Center
- Identifying problems immediately after it's reported according to severity and getting it sorted or else routing to respective team
- To make team reports on MS Excel as per Team and Management requirements
- Granting Permission to Users for different Application
- Deploying packages using Group policy
- Using SCCM, actively planned nightly migration efforts (Windows XP to Windows 7), coordinating with users, management, managers, project management, and co-workers.
- Consistently exceeded performance targets by employing strategic planning and time management techniques
- Mentored junior practitioners, fostering their professional growth and enhancing team capabilities
Education
Bachelor's in Computer Application -
Guru Gobind Singh Indraprastha University
New Delhi 05.2011 - 08.2014
Skills
Operations Management
Certification
ITIL V3 Certified
Accomplishments
- Successful Transition Completion for Adidas AG Infra Project with customer appreciations and feedback.
- Successful Offshore Team building and trained resources in the initial stages.
- Got recognition from RDU Head, DU Head and Executive management of HCL for successful Go to Green Project.
- Recognized for successful Team building and meeting all the SLAs.
- Received Gold Award from Deliver Unit Head for Best performance (Year 2021-2022)
- Received Gold Award from Deliver Unit Head for Best performance (Year 2022-2023)
Personal Information
Date of Birth: 07/08/92
Timeline
Deputy Manager - IT Operations (Infra)
HCL Technologies Ltd.
09.2021 - Current
Team Lead
British Council Management Services Pvt. Ltd.
08.2019 - 09.2021
Senior Practitioner
IBM India Pvt. Ltd.
10.2014 - 07.2019
Bachelor's in Computer Application -
Guru Gobind Singh Indraprastha University
05.2011 - 08.2014
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