PRATEEK JAIN
Jaipur
Summary
Aspire to take up a challenging entry level assignment in a reputed organization, where I get an opportunity to contribute to organizational objectives in a significant way and can learn & gain rich experience and to make a bright future with loyalty, hard work, dedication and innovation.
Overview
10
10
years of professional experience
Work History
Bank Officer
Au Small Finance Bank
Jaipur, Rajasthan
07.2023 - Current
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Senior Customer Relationship Executive
SpiceJet
Jaipur, Rajasthan
08.2017 - 06.2023
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Responded to customer calls and emails to answer questions about products and services.
- Provided exceptional customer service during high call volume periods, maintaining professionalism under pressure.
- Facilitated seamless transitions between shifts among dispatcher teams, ensuring that all pertinent information was properly communicated before handovers took place.
Guest Service Officer
Fortune Metropolitan Hotel
Jaipur, Rajasthan
07.2016 - 07.2017
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Answered hotel phones with professionalism and directed calls appropriately.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
Guest Service Representative
Days Hotel By Wyndham Group
Neemrana, Rajasthan
12.2015 - 06.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
- Assisted with luggage handling, valet services and concierge services.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Handled customer complaints to satisfy and retain guests.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
Customer Service Officer
Bharti Airtel
Jaipur, Rajasthan
12.2014 - 11.2015
- Answered questions about store policies and addressed customer concerns.
- Promoted business strategy by implementing improvements based on guest feedback.
- Multiplied earnings through sales goal achievement, customer service improvements, and commitment to team objectives.
- Supported new team members through on-the-job training about cashier procedures and company guidelines.
- Increased customer loyalty through the development of personalized relationships with clients.
- Made customers aware of current and new programs and services.
- Logged call information and solutions provided into internal database.
- Created activities and engagements to enhance customer experience, knowledge, and patronage.
- Completed opening and closing functions to meet operational needs.
- Boosted sales revenue with upselling strategies tailored to individual customers'' preferences and requirements.
Education
BHMCT+MBA - Finance
JNU, School Of Hotel Management & Catering Technology, Jaipur, Jaipur National University
05.2014
12th -
Kapil Gyan Peeth Jaipur, CBSE
10th -
Adarsh Vidya Mandir Jaipur, Raj. Board
Skills
- Windows XP, Vista, 7, 8
- Self-motivated nature
- Problem-solving skills
- Verbal and written communication
- Client Services
- Administration strength
- Know Your Customer
Accomplishments
- Undertook a project "Working Capital Analysis" and completed it successfully at HINDUSTAN ZINC LIMITED Debari, Udaipur.
- Successfully completed the project "A CRITICAL ANALYSIS OF SALES PROMOTION SCHEMES OF VARIOUS HOTELS IN JAIPUR CITY".
- Have been significantly involved in the organization of the Annual Festival "Technoraz" since 2011-2012 at Jaipur National University, Jaipur.
- Certificate in "NASI" event at Jaipur National University, Jaipur.
- Certificate in "Airtel" Own Retail Training Programme.
- Certificate of "Employee of the Month" with Wyndham group of Days Hotel Neemrana.
- Certificate in "All-rounder" Employee in all Allocation with Spice jet at Jaipur.
Personal Information
- Height: 5'9
- Weight: 75Kgs
- Passport Number: V3925606
- Father's Name: Mr. Lalit Kumar Jain
- Mother's Name: Mrs. Rashmi Jain
- Date of Birth: 06/02/92
Bmi
24.5
Hobbies and Interests
Playing cricket, listening music.
Training
- Have done 45 days of Industrial internship at "HINDUSTAN ZINC LIMITED, DEBARI, UDAIPUR" in Finance Department.
- Have done a six-month Industrial training, as a part of curriculum at "VIVANTA BY TAJ HARI MAHAL" Jodhpur.
- Have done one month training at "AIRTEL OWN RETAIL" Jaipur.
- Have done one month training for Basic Airport Handling (Navitaire and Sky speed) Training.
- Successfully completed AVSEC training at SPICEJET Jaipur.
- Have done Training in Load&Trim Officer from Directorate General of Civil Aviation Govt. of India.
- Have done DGR (Dangers Goods Regulation) training of Category 08 & 10
Languages
Hindi
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Bank Officer
Au Small Finance Bank
07.2023 - Current
Senior Customer Relationship Executive
SpiceJet
08.2017 - 06.2023
Guest Service Officer
Fortune Metropolitan Hotel
07.2016 - 07.2017
Guest Service Representative
Days Hotel By Wyndham Group
12.2015 - 06.2016
Customer Service Officer
Bharti Airtel
12.2014 - 11.2015
BHMCT+MBA - Finance
JNU, School Of Hotel Management & Catering Technology, Jaipur, Jaipur National University
12th -
Kapil Gyan Peeth Jaipur, CBSE
10th -
Adarsh Vidya Mandir Jaipur, Raj. Board
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