PRATEEK JAIN
Faridabad
Summary
Dynamic professional with a proven track record at BA Continuum India, excelling in payment processing and effective communication. Adept at resolving complex banking issues and fostering client relationships, I leverage my office software proficiency and analytical skills to drive results and enhance customer satisfaction. Passionate about delivering exceptional service and achieving targets.
Overview
9
9
years of professional experience
Work History
Team Developer
BA Continuum India Private Limited
Gurugram
05.2019 - Current
- Conducted investigations of banking payments for EMEA branches, emphasizing case resolution.
- Managed diverse cases, including non-receipt claims and currency errors.
- Handled transactions in EUR, USD, GBP, and CHF currencies effectively.
- Processed client-initiated cases across multiple payment methods.
- Provided timely responses to inquiries from both banks and clients.
- Facilitated escalation processes to resolve complex issues efficiently.
Bank Teller
HDFC BANK
Faridabad
01.2018 - 02.2019
- Processed over 100 cash and non-cash transactions daily, including NEFT and RTGS.
- Accurately counted and distributed cash while maintaining zero discrepancies.
- Balanced daily cash deposits with bank vault inventory to ensure accuracy.
- Delivered exceptional customer service while promoting bank products and services.
- Educated customers on financial accounts and available beneficial services.
- Engaged in lobby management to enhance customer safety and create a welcoming atmosphere.
Accounts Executive
Muthoot Finance Limited
Faridabad
09.2016 - 01.2018
- Maintained strong client relationships to enhance customer satisfaction.
- Managed customer accounts effectively to ensure accuracy and compliance.
- Followed up on interest collections and non-performing asset accounts.
- Conducted gold appraisals to determine value for clients.
- Achieved sales targets consistently through proactive engagement.
Education
MBA - Finance and Marketing
MAHARISHI DAYANAND UNIVERSITY
01.2016
BBA - CAM
MAHARISHI DAYANAND UNIVERSITY
01.2014
12TH -
C.B.S.E
01.2011
10TH -
C.B.S.E
01.2009
Skills
- Office software proficiency
- Effective communication skills
- Payment processing methods
- Charge type analysis
- Industry standards
Languages
- English
- Hindi
Timeline
Team Developer
BA Continuum India Private Limited
05.2019 - Current
Bank Teller
HDFC BANK
01.2018 - 02.2019
Accounts Executive
Muthoot Finance Limited
09.2016 - 01.2018
MBA - Finance and Marketing
MAHARISHI DAYANAND UNIVERSITY
BBA - CAM
MAHARISHI DAYANAND UNIVERSITY
12TH -
C.B.S.E
10TH -
C.B.S.E
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