Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Timeline
Generic
Prateek Jain

Prateek Jain

Noida

Summary

Dynamic Project Manager with a proven track record at AU Small Finance Bank, specializing in Generative AI implementation and process automation. Successfully reduced manual calling dependency by 40% while enhancing compliance monitoring and stakeholder communication. Adept at solution evaluation and cross-functional leadership, driving impactful AI-driven strategies in collections.

Overview

9
9
years of professional experience

Work History

Project Manager – Collection Systems & AI Enablement

AU Small Finance Bank
Jaipur
04.2020 - Current
  • Spearheading Generative AI initiatives for Collections, including interactive AI Bot calling for overdue EMI/charges collection and pre-delinquency management.
  • Designed and deployed AI-driven data models to recommend best customer addresses and improve right-party contact (RPC) rates.
  • Implemented AI-powered dashboards for supervisors to track collection efficiency, agent productivity, and case resolution.
  • Introduced AI audit system for validating manual TCU (Tele-Calling Unit) calls, ensuring compliance and reducing error rates.
  • Managed migration of Newgen Collection Application to Encollect (mobile + web based) to streamline collections lifecycle.
  • Collaborated with 25+ solution partners to evaluate and integrate next-gen AI solutions in collections.
  • Developed cash/cheque receipt management portal and integrated Cisco Dialer for seamless tele-collection operations.
  • Key Impact: Reduced manual calling dependency by 40%, improved collection efficiency, and enabled proactive delinquency management through AI-led strategies.

Project Manager – Collections

Tata Capital
Mumbai
05.2019 - 04.2020
  • Implemented Mandate Management System for online e-mandates across sourcing channels.
  • Deployed FinnOne Collection System with automation for allocation of delinquent accounts to collectors.
  • Enabled mobile mCollect app for field agents to manage debt recovery in real-time.
  • Integrated digital repayment channels (Paytm/BBPS) to ease customer payments.

IT Manager – Collections & Customer Systems

HDFC Bank
Mumbai
07.2016 - 05.2019
  • Led RPA & AI pilots, including Google APIs integration for geotagging and reverse geotagging of customer addresses.
  • Implemented Automation Edge RPA in chain management system, reducing manual intervention.
  • Designed dashboards using Tableau for FM trend analysis and collection operations.
  • Developed Aadhaar-based eKYC solutions integrated with UIDAI services.

Education

B.Tech - Computer Science

NIT Bhopal
01.2016

Skills

  • Generative AI Implementation
  • Project management
  • AI integration
  • Solution evaluation
  • Process automation
  • Process Digitization
  • Automation
  • Collection Systems Enablement
  • Requirement Gathering
  • Solution Design
  • Project Management
  • UAT
  • Supervisor Dashboards
  • Reporting Automation
  • AI-enabled Audit
  • Compliance Monitoring
  • Stakeholder Communication
  • Cross-functional Leadership

Accomplishments

  • Led AU Small Finance Bank’s Generative AI roadmap for collections.
  • Awarded Silver-Star (HDFC Bank, 2019) for Sovereign Gold Bond platform implementation.
  • Awarded Gold-Star (HDFC Bank, 2018) for Aadhaar HSM project.

Languages

English
First Language
Hindi
Beginner
A1

Timeline

Project Manager – Collection Systems & AI Enablement

AU Small Finance Bank
04.2020 - Current

Project Manager – Collections

Tata Capital
05.2019 - 04.2020

IT Manager – Collections & Customer Systems

HDFC Bank
07.2016 - 05.2019

B.Tech - Computer Science

NIT Bhopal
Prateek Jain