Prateek Jain
Noida
Summary
Dynamic Project Manager with a proven track record at AU Small Finance Bank, specializing in Generative AI implementation and process automation. Successfully reduced manual calling dependency by 40% while enhancing compliance monitoring and stakeholder communication. Adept at solution evaluation and cross-functional leadership, driving impactful AI-driven strategies in collections.
Overview
9
9
years of professional experience
Work History
Project Manager – Collection Systems & AI Enablement
AU Small Finance Bank
Jaipur
04.2020 - Current
- Spearheading Generative AI initiatives for Collections, including interactive AI Bot calling for overdue EMI/charges collection and pre-delinquency management.
- Designed and deployed AI-driven data models to recommend best customer addresses and improve right-party contact (RPC) rates.
- Implemented AI-powered dashboards for supervisors to track collection efficiency, agent productivity, and case resolution.
- Introduced AI audit system for validating manual TCU (Tele-Calling Unit) calls, ensuring compliance and reducing error rates.
- Managed migration of Newgen Collection Application to Encollect (mobile + web based) to streamline collections lifecycle.
- Collaborated with 25+ solution partners to evaluate and integrate next-gen AI solutions in collections.
- Developed cash/cheque receipt management portal and integrated Cisco Dialer for seamless tele-collection operations.
- Key Impact: Reduced manual calling dependency by 40%, improved collection efficiency, and enabled proactive delinquency management through AI-led strategies.
Project Manager – Collections
Tata Capital
Mumbai
05.2019 - 04.2020
- Implemented Mandate Management System for online e-mandates across sourcing channels.
- Deployed FinnOne Collection System with automation for allocation of delinquent accounts to collectors.
- Enabled mobile mCollect app for field agents to manage debt recovery in real-time.
- Integrated digital repayment channels (Paytm/BBPS) to ease customer payments.
IT Manager – Collections & Customer Systems
HDFC Bank
Mumbai
07.2016 - 05.2019
- Led RPA & AI pilots, including Google APIs integration for geotagging and reverse geotagging of customer addresses.
- Implemented Automation Edge RPA in chain management system, reducing manual intervention.
- Designed dashboards using Tableau for FM trend analysis and collection operations.
- Developed Aadhaar-based eKYC solutions integrated with UIDAI services.
Education
B.Tech - Computer Science
NIT Bhopal
01.2016
Skills
- Generative AI Implementation
- Project management
- AI integration
- Solution evaluation
- Process automation
- Process Digitization
- Automation
- Collection Systems Enablement
- Requirement Gathering
- Solution Design
- Project Management
- UAT
- Supervisor Dashboards
- Reporting Automation
- AI-enabled Audit
- Compliance Monitoring
- Stakeholder Communication
- Cross-functional Leadership
Accomplishments
- Led AU Small Finance Bank’s Generative AI roadmap for collections.
- Awarded Silver-Star (HDFC Bank, 2019) for Sovereign Gold Bond platform implementation.
- Awarded Gold-Star (HDFC Bank, 2018) for Aadhaar HSM project.
Languages
English
First Language
Hindi
Beginner
A1
Timeline
Project Manager – Collection Systems & AI Enablement
AU Small Finance Bank
04.2020 - Current
Project Manager – Collections
Tata Capital
05.2019 - 04.2020
IT Manager – Collections & Customer Systems
HDFC Bank
07.2016 - 05.2019
B.Tech - Computer Science
NIT Bhopal