Prateek Jha
Customer Executive
Noida
Summary
Dynamic Collections Agent with proven success at Icollect Pvt Ltd, excelling in debt negotiation and skip tracing. Consistently exceeded targets through effective account management and strong communication skills. Recognized for enhancing customer loyalty and satisfaction while managing high-stress situations, demonstrating a commitment to achieving results and fostering positive relationships.
Overview
3
3
years of professional experience
1
1
Language
Work History
Collections Agent
Icollect Pvt Ltd
08.2024 - 01.2026
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Counseled debtors on payment options and arranged installment agreements.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Negotiated to collect balance in full.
- Maintained high volume of calls and met demands of busy and productive group.
- Processed payments and applied to customer balances.
Customer Service Representative
Ocube Services
04.2023 - 06.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
IGNOU
Mayur Vihar06.2021
Skills
Skip tracing
Debt management
Credit adjustments
Collections processing
Account auditing
Debt negotiation
Staff development
Goal orientation
Collections
Call center experience
Timeline
Collections Agent
Icollect Pvt Ltd
08.2024 - 01.2026
Customer Service Representative
Ocube Services
04.2023 - 06.2024
High School Diploma -
IGNOU