Prateek Kandwal

• Recovered high-value refunds from DoorDash and Uber Eats disputes, achieving $7K–$9K weekly approvals.
• Led a team of 5–7 analysts extracting revenue data via APIs, resolving data errors, and mapping store locations for accurate reporting.
• Managed quality checks for a 40-member team’s dispute files, ensuring seamless data uploads to analytics tools like Thought Spot.
• Diagnosed and resolved a $44K variance within 2 days by correcting mapping discrepancies across brands.
• Prepared brand-specific presentations for major clients (e.g., Applebees, Inspire, Subway), highlighting dispute recoveries and trends.

• Processed 160+ daily chargebacks in SAP FICO, handling debit memos from $5 to $350K for pharmaceutical clients.
• Reconciled a $350K high-value chargeback in 1.5 days through in-depth analysis and direct client collaboration.
• Managed post-bankruptcy financial processes for Akorn Pharmaceuticals, ensuring compliant debit memo write-offs.
• Collaborated with clients like Takeda to resolve complex disputes, reduce backlogs, and ensure data integrity

Marriott Project

• Managed 35–50 daily chargeback cases, reconciling guest folios with transactions ranging from $30 to $150K.
• Utilized PeopleSoft, Interceptas, and Fusebox for transaction analysis and accurate chargeback processing.
• Secured a $75K refund for Marriott, recognized as the team’s second-highest recovery.
• Maintained 100% SLA adherence and high-quality scores.

Aon Project

• Interpreted client contracts for configuration in Workday, ensuring proper revenue recognition and billing.
• Managed billing for 30–35 contracts monthly and processed 100–150 invoices, resolving rejections to maintain revenue flow.
• Achieved consistent SLA compliance and high QC standards.