Prateek Kumar
Operations Manager
New Delhi
Summary
A results-driven Fintech professional with over 6 years of experience in Merchant Onboarding, Risk & Compliance Management, and Operations Management.
Worked with Cashfree and Paytm, leading online payment aggregators, handling the end-to-end lifecycle of merchant onboarding and risk management with a strong track record as a Team Manager for over 5 years.
Expertise in customer operations, team management, process management, and cross-functional collaboration.
Overview
8
8
years of professional experience
Work History
Operations Manager
PaySprint Private Limited
02.2024 - Current
- Heading the Operations team, in charge of comprehensive onboarding and risk management, overseeing a team of 7 direct and indirect members.
- Managing the entire life cycle of onboarding and Risk Assessment, ensuring efficient and effective processes.
- Experienced in effectively managing interactions with multiple banks to resolve concerns related to unauthorized transactions, fraudulent merchants, suspicious trends, and MCC issues.
- Established a risk & onboarding framework for new product launches at PaySprint, such as UPI Collect, Connected Banking Payout, and AePS.
- Developed Risk Engine and multiple Standard Operating Procedures (SOPs) for internal processes, widely used by internal stakeholders.
- Collaborated with cross-functional teams to automate and streamline manual and redundant processes, enhancing overall efficiency.
- Managed banking relationships to foster business growth and capitalize on opportunities.
Senior Associate
Cashfree Payments India Private Limited
08.2021 - 02.2022
- Responsible for Complete Life Cycle of Merchant On-Boarding, ensuring that we meet all Compliance Parameters like KYCs checks as per Legal norms to fulfill AML regulatory requirements
- Performing risk assessment of Client/Merchant website and App through open sources before Onboarding Client on Payment Gateway & Wallet
- Trained and supported new team members, maintaining culture of collaboration.
- Involved in escalating Red flags and due diligence findings to Financial Crimes Compliance at On-Boarding stage that may be identified as high-risk category
- Escalation Handling - Handle escalations, conduct RCA, implement corrective and preventive measures
- Built & maintained operational processes to ensure delivery and
managing TAT - Worked on various program and process to improve the onboarding TAT from 3 days to 6 hours
Junior Manager
One97 Communications Ltd (PAYTM)
10.2016 - 07.2021
- Managed Merchant Onboarding team of more than 30+ people, responsible for quality onboarding of online & offline merchants; 12 million merchants Onboarded
- Co-led formulation of payment merchant onboarding policy for all categories of merchants along with the compliance team
- Reviewed merchant's website to ensure all necessary risk requirements were met
- Conducted first response time and average closure time for Day-to-Day Operations to ensure onboarding of merchants within SLA
- Handled escalations related to banking relationship, activation of payment options, and commercial management
- Worked with the product team to create Paytm's internal onboarding tool to reduce the overall onboarding cost; Onboarded close to ~10 million merchants in our internal onboarding tool
- Eradicated submitting documents by bringing in realtime verification of PAN (through NSDL) & Bank account details (through Penny drop test)
- Prepared and published activity MIS at different levels of management
- Established efficient workflows within the team by utilizing task delegation techniques based on individual strengths and skills.
Education
Bachelor of Technology - Computer Science And Engineering
Punjab Technical University
04.2001 -
Skills
Operations Management
Websites
Timeline
Operations Manager
PaySprint Private Limited
02.2024 - Current
Senior Associate
Cashfree Payments India Private Limited
08.2021 - 02.2022
Junior Manager
One97 Communications Ltd (PAYTM)
10.2016 - 07.2021
Bachelor of Technology - Computer Science And Engineering
Punjab Technical University
04.2001 -
Similar Profiles
Vishal MishraVishal Mishra
Sr. BDM at Paysprint Pvt LtdSr. BDM at Paysprint Pvt Ltd
B Hemanth KumarB Hemanth Kumar
Senior Ar Caller at U.S Medical billing, Visionary Rcm Infotech India Pvt Ltd, Omega Healthcare private limited and Access Healthcare private limitedSenior Ar Caller at U.S Medical billing, Visionary Rcm Infotech India Pvt Ltd, Omega Healthcare private limited and Access Healthcare private limited
Sandeep Kumar MadupojuSandeep Kumar Madupoju
Quality Specialist at OPELLA HEALTHCARE PRIVATE LIMITED (a unit of Sanofi Healthcare Private Limited)Quality Specialist at OPELLA HEALTHCARE PRIVATE LIMITED (a unit of Sanofi Healthcare Private Limited)
Deepak DuggalDeepak Duggal
Project Management + Consultant at HCL Technologies LTD.Project Management + Consultant at HCL Technologies LTD.
NIRPREET KAURNIRPREET KAUR
Partner at Lex Jurists, Advocates & SolicitorsPartner at Lex Jurists, Advocates & Solicitors