Prateek Kumar Singh
Delhi
Summary
Dynamic Cloud Infrastructure Engineer with a proven track record at Verint, specializing in AWS architecture and automation using Terraform. Expert in optimizing performance and cost, while fostering collaboration across teams. Skilled in Docker and Kubernetes, with a strong foundation in network automation and troubleshooting, ensuring high availability and reliability in cloud environments. Results-driven Cloud Infrastructure Engineer skilled in Docker, Kubernetes, and AWS Solutions. Proven track record in scalability planning, system troubleshooting, and performance optimization.
Overview
10
10
years of professional experience
5
5
Certifications
Work History
Cloud Infrastructure Engineer
Verint
Bengaluru
07.2023 - Current
- Managed cloud service providers and coordinated resource allocation effectively.
- Designed and managed Dockerized microservices deployed on Kubernetes, enabling seamless scaling and zero-downtime deployments.
- Implemented comprehensive monitoring, logging, and alerting using Datadog, improving incident detection time, and reducing MTTR by 40%.
- Built and maintained robust CI/CD pipelines using GitHub Actions, accelerating release cycles, and increasing deployment frequency with consistent quality gates.
- Collaborated closely with development teams to troubleshoot infrastructure and application issues, resolving production incidents efficiently, and improving platform reliability.
- Enforced cloud best practices around security, scalability, and reliability, contributing to stable and resilient infrastructure environments.
Technical Consultant
Capgemini
03.2022 - 02.2023
- Engineering and upgrade support for CUCM (Cisco Unified Communications Manager), CUC (Cisco Unity Connection), UCCX (Cisco Unified Contact Center Express), CER (Cisco Emergency Responder) igrationFX by UnifiedFX, VMware, and Cisco UCS C Series servers.
- Routing, switching and security skills necessary to support Cisco UC environment for Cisco ( NGFW Firepower FMC/FTD, ISE, WSA, ESA) & Palo alto firewalls.
- Cisco BE7/BE7 Virtualization, both implementing and troubleshooting.
- Maintaining and migrating VMware servers.
- Automated and containerized application deployment in the cloud using Docker and orchestrated them using Kubernetes to achieve high availability and fault tolerance.
- Created and managed docker pipeline for images in cloud using Jenkins.
- Managed infrastructure as code using Ansible and Terraform, resulting in improved system reliability and scalability.
- Worked closely with development and QA teams to troubleshoot issues and ensure timely delivery.
- Conduct systems testing on electronic equipment to ensure compliance with specifications and engineering standards.
- Manages the configuration, deployment, and administration of voice and Networking systems including routers, Layer 2/3 network switches, Call Manager, Unity, and Contact Center.
- Review network design and configuration and make recommendations to improve functionality and quality.
- Setting up the VOIP network on the client's LAN/WAN platform.
- Utilize software applications to monitor and troubleshoot telecom devices from remote locations.
Member of Technical Staff - Tier 1
Mitel Communication pvt ltd
01.2018 - 03.2022
- Handled calls related to troubleshooting/configuring of LAN, WAN, Routers (Cisco 891F and 891).
- Analyse network data to determine usage and server function.
- Performing beneficial and regular network updates whenever such are available.
- Analyse network data for usage and server function.
- Performing routine tests to network components (Linux-RedHat).
- Build and maintain process documentations for Clients.
- Troubleshooting and solving networking issues - TCP/IP, DNS, DHCP, Layer 2/3 network devices.
- Provide Level 2 technical support to the clients and the team.
Sr. Network Engineer
CSS Corp
01.2016 - 01.2018
- Handled calls related to troubleshooting/configuring of LAN, WAN, Routers (Cisco 891F and 891).
- Analyse network data to determine usage and server function.
- Performing beneficial and regular network updates whenever such are available.
- Analyse network data for usage and server function.
- Performing routine tests to network components (Linux-RedHat).
- Build and maintain process documentations for Clients.
- Troubleshooting and solving networking issues - TCP/IP, DNS, DHCP, Layer 2/3 network devices.
- Provide Level 2 technical support to the clients and the team.
Education
BTech - Electronics and Communication Engineering
DEHRADUN INSTITUTE OF TECHNOLOGY
01.2016
12th - Science
ASHOK MEMORIAL PUBLIC SCHOOL
01.2011
10th - General
ASHOK MEMORIAL PUBLIC SCHOOL
01.2009
Skills
- CCNA (Routing and Switching)
- AWS Certified Solution Architect
- Scalability planning
- Git
- Jenkins/GitHub Actions
- Network Automation
- Ansible/Terraform
- Python
- Docker/Kubernetes
- Cost optimization
- Performance optimization
- System troubleshooting
- ITIL 4 Foundation
- LINUX
- SQL
- Scripting
Certification
• CCNA (Routing and Switching), CSCO13257078
• AWS Certified Solution Architect, https://www.certmetrics.com/amazon/public/badge.aspx?i=1&t=c&d=07/08/19&ci=AWS00870308
• ITIL 4 Foundation
• AWS Certified Solution Architect, https://www.certmetrics.com/amazon/public/badge.aspx?i=1&t=c&d=07/08/19&ci=AWS00870308
• ITIL 4 Foundation
Accomplishments
- Published a research paper in IEEE, paper ID 978-1-4799-8433-6/15/$/31.00(c) 2015 IEEE.
- Submitted second paper in International Conference on Innovation and challenges in Cyber Security.
Timeline
Cloud Infrastructure Engineer
Verint
07.2023 - Current
Technical Consultant
Capgemini
03.2022 - 02.2023
Member of Technical Staff - Tier 1
Mitel Communication pvt ltd
01.2018 - 03.2022
Sr. Network Engineer
CSS Corp
01.2016 - 01.2018
BTech - Electronics and Communication Engineering
DEHRADUN INSTITUTE OF TECHNOLOGY
12th - Science
ASHOK MEMORIAL PUBLIC SCHOOL
10th - General
ASHOK MEMORIAL PUBLIC SCHOOL