Prateek Mathure
Pune
Summary
Dynamic Senior Consultant at Medallia Inc. with a proven track record in enhancing customer feedback programs and fostering long-term relationships. Skilled in project management and technical documentation, I excel in cross-functional collaboration to deliver tailored solutions, ensuring seamless integrations and impactful results across diverse industries.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Consultant, Professional Services
Medallia Inc.
Pune
12.2021 - Current
- Led customer implementations and program enhancements in collaboration with Advisors.
- Facilitated implementation design meetings, configuration, and ongoing process reviews.
- Managed client branding, SSO configuration, and Text Analytics initiatives.
- Collaborated with internal and external IT teams to deliver effective solutions.
- Planned regular check-ins with Solutions Architects to maintain program stability.
- Coordinated Salesforce (SFDC) integrations with client IT teams for seamless operations.
- Built long-term customer relationships by enhancing feedback programs.
- Supported client meetings by utilizing Medallia system capabilities and recommending best practices.
- Created and maintained technical documentation.
Lead Business Analyst II
Etech Global Services
Gandhinagar
12.2016 - 12.2021
- Delivered tailored solutions using expertise in leading CEM SaaS platform.
- Collaborated with Advisors to drive successful customer implementations and program improvements.
- Managed deployment of Medallia feedback platform across diverse industries.
- Facilitated configuration reviews and implementation design meetings for effective process management.
- Oversaw client branding initiatives, SSO configurations, and Text Analytics integration.
- Worked closely with IT teams to ensure seamless solution delivery and issue resolution.
- Conducted regular architect check-ins to maintain program stability and performance.
- Mentored new hires during 90-day onboarding process while coaching junior analysts.
Business Developer/Analyst
Prismic Reflections Web Solutions LLP
Nashik
06.2016 - 12.2016
- Converted potential leads into profitable business relationships.
- Translated business priorities into actionable strategies for implementation.
- Reconciled creative and business needs to enhance project outcomes.
- Utilized CRM tools for effective client management and engagement.
- Leveraged WordPress for client demonstrations and showcasing services.
Education
Masters of Computer Application -
MIT School of Management
Pune, India04-2016
Bachelors of Computer Application -
BYK College of Commerce
Nashik, India04-2013
Skills
- Customer relationship management
- Technical documentation
- Stakeholder engagement
- Project management
- Feedback management
- Cross-functional collaboration
- Implementation design
- Mentoring junior analysts
Certification
- Certified Scrum Master, 000958363
- Medallia Certified Professional
Timeline
Senior Consultant, Professional Services
Medallia Inc.
12.2021 - Current
Lead Business Analyst II
Etech Global Services
12.2016 - 12.2021
Business Developer/Analyst
Prismic Reflections Web Solutions LLP
06.2016 - 12.2016
Masters of Computer Application -
MIT School of Management
Bachelors of Computer Application -
BYK College of Commerce
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