Prateek Nayal
Gurugram
Summary
A result oriented Business Management professional with 14 years of experience in P&L management, strategic business leadership, operations management, and market expansion. Adept at driving business growth through a keen focus on market expansion, revenue generation, and operational optimization Proven expertise in managing all aspects of business operations, including sales, customer relationship management (CRM), and market analysis, with a strong capability in identifying and capitalizing on new market opportunities. A strategic thinker with a demonstrated ability to build and lead high-performance teams, cultivate strong relationships with key stakeholders, and deliver sustainable results. Consistently recognized for a track record of driving revenue growth, improving operational efficiencies, and delivering exceptional organizational performance across diverse industries, ensuring long-term business success and competitive advantage.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
General Manager - North
G4S FACILITY SERVICES INDIA PVT LTD
04.2022 - Current
- Overseeing a business portfolio with an annual turnover of INR 120 Crores, driving year-on-year growth in revenue and PBITA
- Accountable for formulating and executing annual budgets, ensuring financial performance aligns with organizational goals
- Spearheading cross-functional team management to foster a collaborative and high-performing workforce, optimizing efficiency across all departments
- Leading operational delivery to ensure exceptional customer satisfaction, maintaining service excellence and operational consistency
- Delivering financial results in line with budgeted targets, consistently driving profitability and sustainable business growth
Sr. Manager – Key Accounts
G4S FACILITY SERVICES INDIA PVT LTD
01.2019 - 03.2022
- Leading and managing a high-performing team responsible for overseeing key accounts, contributing to 40% of the country's total business revenue
- Accountable for the development and execution of the P&L budget for key accounts, ensuring alignment with organizational financial objectives
- Designed and implemented a comprehensive Operating and Cost Model, including the development of Standard Operating Procedures (SOPs) and customer-focused Service Level Agreements (SLAs)
- Developed and executed strategic Account Plans for all major customers, with the goal of positioning the organization as their preferred and sole service provider
- Proactively managed client relationships and leveraged business insights to drive growth, increase retention, and enhance customer satisfaction
Sr Manager – People Transport Services (SafeGo)
G4S FACILITY SERVICES INDIA PVT LTD
01.2018 - 12.2018
- Leading the development and growth of the Sales and Operations team for SafeGo, a key people transport service offering within the country
- Build the complete Operating & Cost Model, designing SOP & customer driven SLA's with the objective of P&L budget of SafeGo for the country
- Aligning the transport with Technology for better efficiency & cost optimization for clients
- Partnered with the marketing team to enhance product awareness and drive market penetration, leveraging data-driven strategies to maximize visibility and attract new customers
Manager – Sales
G4S FACILITY SERVICES INDIA PVT LTD
01.2016 - 04.2018
- Nurturing the client from a stage of Prospect to winning the contract & devising the solution based on the best suited option for the client
- Reviews account performance regularly to improve service delivery/profitability & building strong customer relationships
Key Account Manager
TNT INDIA PVT LTD
05.2015 - 05.2016
- Responsible for managing a portfolio of KA's and focusing on delivering client based solutions
- Conducting opportunity assessment for large accounts (existing and new) in the clientele list
- Reviews account performance regularly and suggests interventions to improve service delivery
- Monitor competitor activities and devise effective countermeasures
Account Manager
TNT INDIA PVT LTD
08.2012 - 04.2015
- Achieve & exceed sales targets for the assigned territory
- Tracking & analyzing sales performance metrics
Sr. Executive – Sales & Marketing
EAGLE EXPRESS LOGISTICS (INDIA) LTD.
04.2011 - 08.2012
- Meet Revenue & Yield targets, Improve Market penetration and Improve Sales Efficiency
Education
PGDM - Marketing & Operations
Asia Pacific Institute of Management
01.2009 - 01.2011
B.E. - Mechanical
P.D.M College of Engineering
01.2004 - 01.2008
XII - Science
Sumermal Jain Public School
Skills
- Strategic thinking
- Risk Management
- Leadership & Team management
- CRM
- Financial Acumen
- Operations management
- Strategic thinking
Certification
Certificate Program in Six Sigma (Green Belt), KPMG, 2010
Personal Information
- Date of Birth: 03/25/86
- Marital Status: Married
Accomplishments
- Consistent highest YOY Growth in Revenue & PBITA across the country for the North region YOY.
- 55% contribution in country’s PBITA through 40% revenue share.
- Successful implementation of Margin Improvement Plan for North Region resulting in 2% growth.
- Acquired 2 high value (INR 45Cr - ACV) Strategic/Key Accounts in 2019-20.
- 3-4 year old recoveries reducing the Bad Debt substantially improving the country’s PBITA
- Achieved a growth of 150% in Transport Services business 2018-19
- Successful integration & implementation of Automation in Transport Business.
- Over-achieving the sales targets YOY during Sales profile
Timeline
General Manager - North
G4S FACILITY SERVICES INDIA PVT LTD
04.2022 - Current
Sr. Manager – Key Accounts
G4S FACILITY SERVICES INDIA PVT LTD
01.2019 - 03.2022
Sr Manager – People Transport Services (SafeGo)
G4S FACILITY SERVICES INDIA PVT LTD
01.2018 - 12.2018
Manager – Sales
G4S FACILITY SERVICES INDIA PVT LTD
01.2016 - 04.2018
Key Account Manager
TNT INDIA PVT LTD
05.2015 - 05.2016
Account Manager
TNT INDIA PVT LTD
08.2012 - 04.2015
Sr. Executive – Sales & Marketing
EAGLE EXPRESS LOGISTICS (INDIA) LTD.
04.2011 - 08.2012
PGDM - Marketing & Operations
Asia Pacific Institute of Management
01.2009 - 01.2011
B.E. - Mechanical
P.D.M College of Engineering
01.2004 - 01.2008
XII - Science
Sumermal Jain Public School
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