PRATEEK NITHARIA

Work History

DXC Technologies

Noida

10.2021 - Current

Responsible for Implementation & Design Assistance with network Architects.
Deploying Aruba and HPE devices to network design for a new client.
Hands-on SD-WAN Solution implementation (VMware VeloCloud), also known to ACI: Data Centre.
Creating & Managing BOM, HLD, and LLD site design.
Designing IP schema for new sites.
Implemented Aruba IAP (instant access point) Wi-Fi Solution
Provided professional services and support in a dynamic work environment.
Passionate about learning and committed to continual improvement.

Capgemini (Aricent, Cisco TAC)

Gurugram

06.2019 - 09.2021

Deploying, Installation, and Upgrading Cisco Ironport: Web Security Appliance
Providing on-call troubleshooting and customer support.
Assisting with Design, Implementation for WSA.
Backend troubleshooting of Ironport appliance via shell access over Ironport server.
Assisting customers in enhancing network security and preparing them for future network threats. Have worked with Cisco’s Web Security (WSA) and CWS team and assisted customers in the configuration and management of proxies and controlling internet traffic.
Extensive experience in troubleshooting Cisco WSA-related issues and monitoring the policies and Debug/logs Analysis for Complex Issues.
The work structure is based on online/on-call queries opened by Cisco customers and providing them real-time assistance over web-ex and through emails.
Handling P1 and P2 for WSA when Customer’s environment is impacted.
Working on Escalations and BUG verification along with vulnerability checks for WSA.

HCL Technologies

Noida

03.2016 - 05.2019

To work, schedule & coordinate Incidents and Changes that are required for rectifying and troubleshooting the network on LAN & WAN.
Managing Wireless connectivity issues on network.
Scheduling & Managing Changes as per requirement.
Scheduling & Managing Changes for branch offices refresh or new setup, Coordinate with different departments working on a common goal to rectify Network bugs and issues.
To configure router/switch ports to support security devices like ATM’s, Remote ATM’s, DVR’s, Card Reader, Alarm Panel.
To create change plans and perform the activities under the approved window.
To take back-up for routers and switches to ensure network redundancy after critical client activities like maintenance powerdowns.
Join bridge calls with client and on-site technicians to provide support during critical network activities like power downs and site decommissions.
Configuring network access control and adding devices to access control servers to allow authentication.
Investigated system issues and implemented resolutions to reduce downtime.
Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
Validated results and performed quality assurance to assess accuracy of data.