Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Hobbies and Interests
Accomplishments
Timeline
Generic
Prateek Raj

Prateek Raj

Bangalore

Summary

Highly-motivated with a desire to take on new challenges. Strong work ethic, adaptability, and good interpersonal skills. Adept at working effectively unsupervised and can quickly master new skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Technical Support Level 1.5

HP
Bengaluru
07.2022 - 01.2024
  • Used remote login tools to assist clients with technical and product questions.
  • Maintained up-to-date case documentation for future reference.
  • Provided training sessions for new employees on the use of technical support equipment and procedures.
  • Demonstrated advanced product knowledge to solve customer issues.
  • Collected, analyzed and reported on data for use in operational planning.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
  • Developed training materials and procedures or trained users in proper use of hardware or software.
  • Diagnosed and troubleshot computer problems for customers by using remote access tools.
  • Maintained audit trail and statistical records of problems and conditions reported by client.
  • Evaluated current technology trends in order to recommend suitable solutions for customers' needs.

Education

Bachelor's Degree In Computer Applications - Computer Applications

Acharya Institute of Graduate Studies
Bengaluruu
10-2021

High School Diploma -

Narayana PU College
Bengaluru
05-2017

Skills

  • C
  • C
  • Java
  • JavaScript
  • Python
  • Customer Service
  • Systems Analysis
  • Hardware Diagnostics
  • Application Support
  • Technical Support
  • LAN/WAN
  • Microsoft Outlook
  • Issue Troubleshooting
  • Technical Troubleshooting
  • Application Installations
  • Account Management
  • Product Troubleshooting
  • DHCP/DNS Ethernet and Firewall Proficient
  • Antivirus Software
  • Documentation Management
  • SQL Reporting

Certification

2021-01-01, Started my course in the year of 2017 and graduated in the year 2021. Alongside academics I've also participated in District level Basketball, was part of the Acharya carnival Event Team, volunteered for the IT fest 2018., IT Quiz BCA

Personal Information

  • Date of Birth: 06/07/1999
  • Gender: Male
  • Nationality: India

Languages

  • English
  • Malayalam
  • Kannada
  • Hindi
  • Tamil

Hobbies and Interests

  • Riding/Driving
  • Music
  • Basketball

Accomplishments

  • Star Performer for batch April 2022, working under HP.
  • Received recognition for Excellent Customer Relationship.

Timeline

Technical Support Level 1.5

HP
07.2022 - 01.2024

Bachelor's Degree In Computer Applications - Computer Applications

Acharya Institute of Graduate Studies

High School Diploma -

Narayana PU College

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Prateek Raj