Prateek Raj
Bangalore
Summary
Highly-motivated with a desire to take on new challenges. Skilled in backup, restore, archiving, and NAS operations across Windows and Linux environments. Adept at incident triage, root-cause analysis, and customer communication while consistently meeting SLA requirements.
Learning new things now intrigues me and am highly dedicated to continue learning.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Tier 1 Technical Support Representative
Commvault
05.2024 - 11.2025
- Supported file system, application, and NAS backups on Windows and Linux environments
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Maintained audit trail and statistical records of problems and conditions reported by client.
- Evaluated current technology trends in order to recommend suitable solutions for customers' needs.
- Researched and identified solutions to technical problems.
- Worked on Implementation of Cyber Resilience in future systems.
- Analyzed Commvault logs (job logs, event viewer, Linux system logs) to identify issues.
- Used CLI and basic OS commands (Windows/Linux) for service checks, permissions, and connectivity testing.
- Collected diagnostic data and escalated complex cases to Tier-2/Engineering with proper documentation
Technical Support Level 1.5
HP
07.2022 - 04.2024
- Maintained up-to-date case documentation for future reference.
- Provided training sessions for new employees on the use of technical support equipment and procedures.
- Demonstrated advanced product knowledge to solve customer issues.
- Collected, analyzed and reported on data for use in operational planning.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
Education
Bachelor's Degree In Computer Applications - Computer Applications
10-2021
High School Diploma -
05-2017
Skills
- Systems Analysis
- Hardware Diagnostics
- Application Support
- Technical Support
- Technical Troubleshooting
- DHCP/DNS Ethernet and Firewall Proficient
- Backup & Restore
- File System Agent
- NAS Backup
- Archiving
- Storage Policies
- Deduplication
Accomplishments
- Star Performer for batch April 2022, working under HP.
- Received recognition for Excellent Customer Relationship.
Certification
IT Fest Representative - 2018
IT Quiz BCA Runner Up - 2018
Star Performer for batch April 2022 - HP.
Received recognition for Excellent Customer Relationship.
Commvault Certified Professional - 2023
Commvault Certified Engineer (Commcell Console) - 2025
Personal Information
- Date of Birth: 06/07/1999
- Gender: Male
- Nationality: India
Hobbies and Interests
- Riding/Driving
- Music
- Basketball
Timeline
Tier 1 Technical Support Representative - Commvault
05.2024 - 11.2025
Technical Support Level 1.5 - HP
07.2022 - 04.2024
Narayana PU College - High School Diploma,
Acharya Institute of Graduate Studies - Bachelor's Degree In Computer Applications, Computer Applications