Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Hobbies and Interests
Personal Information
Timeline
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Prateek Sahay

Prateek Sahay

Ranchi

Summary

Dedicated professional seeking a challenging position to utilize My abilities, skills, and dedication in contributing to organizational progress and meeting global demands. Rooted in a middle-class ethos emphasizing education, hard work, integrity, and excellence, I recognize that success requires unwavering commitment and perseverance. I have successfully maintained a balance between academic performance and work experience. Eager to pursue a managerial and analytical career within Your organization, where I can demonstrate My capabilities. With a strong work ethic and determination, I am confident in overcoming any obstacles and achieving success in future endeavors.

Overview

22
22
years of professional experience

Work History

Team Lead (Service) Jharkhand

One97 Communication Ltd. (Paytm)
10.2022 - Current
  • Management of Customer Complaints in Jharkhand
  • Appointing new field service executives to ensure efficient service delivery
  • Evaluated Service Engineers/employee skills and knowledge regularly, training, and mentoring individuals with lagging technical skills.
  • Allocating service complaints to engineers for prompt resolution
  • Conducting continuous follow-ups and ensuring closure within the specified turnaround time (TAT).

State Head (Jharkhand)

Technocop Security Solutions
12.2020 - 09.2022
  • Sales and After-Sales Service Management in Jharkhand
  • Overseeing sales and after-sales services to ensure customer satisfaction
  • Appointing new channel partners to drive sales growth
  • Conducting regular technical training sessions for service engineers to enhance their capabilities
  • Fostering market development by expanding business into underserved areas
  • Building and nurturing relationships with distributors and retailers to strengthen the supply chain.

Service Head (Jharkhand / Bihar)

Morson Technologies Pvt. Ltd.
12.2019 - 11.2020
  • Heading After-Sales Service Management in Jharkhand and Bihar
  • Managing after-sales service operations in Jharkhand and Bihar.
  • Allocating service complaints to engineers and ensuring timely resolution within established turnaround times (TAT).
  • Appointing new service partners based on market needs.
  • Driving market development by expanding business into underserved areas.
  • Cultivating relationships with distributors and retailers to enhance collaboration.

Service Manager (Jharkhand)

Lava International Ltd.
11.2013 - 12.2018
  • Leadership and Management Responsibilities
  • Leading and overseeing a team of 46 executives and technicians.
  • Managing relationships with customers, retailers, and distributors.
  • Making decisions regarding customer and distributor complaints.
  • Overseeing online L0, L3, L4, and exclusive service partners.
  • Appointing new service centres in accordance with the established blueprint.
  • Conducting monthly audits of all authorized service providers (ASP) in Jharkhand.
  • Providing ongoing training for technicians and front desk executives.

Service In Charge (Jharkhand)

Hi-Tech Cell Phone Pvt. Ltd, (Mobile Division)
12.2010 - 10.2013
  • Sales and Online Services Management in Jharkhand
  • Overseeing sales and online services throughout Jharkhand.
  • Leading and managing a team of 28 executives and technicians.
  • Cultivating and maintaining relationships with customers and distributors.
  • Making decisions regarding customer and distributor complaints.
  • Coordinating operations with 46 service centres across Jharkhand.
  • Collaborating with senior management at the Head Office in Kolkata.

Service In Charge

LG Electronics India Pvt. Ltd. (Mobile Division)
10.2002 - 11.2010
  • Management of CDMA and GSM Mobile Services in Jharkhand
  • Overseeing services for CDMA and GSM mobile devices in Jharkhand.
  • Leading and managing a team of 24 executives and technicians.
  • Developing and maintaining relationships with customers and distributors.
  • Making decisions regarding customer and distributor complaints.
  • Coordinating with senior management at the Head Office in Noida.

Education

Bachelor of Arts -

BA
Patna, India

Skills

  • Regulatory Compliance
  • Work assignment delegation
  • Performance monitoring
  • Schedule Management
  • Employee Evaluation
  • Financial Acumen
  • Operations Management
  • Coaching and Mentoring
  • Resource Allocation

Accomplishments

  • Started inventory management, which contributed in growth of center profitability.
  • Implemented accountability among team members through daily work-sheet.
  • Managing L4 Type Service Center in Jharkhand.
  • Started all L2/3 Service center working on Online process.
  • Started providing good service in record time (TAT).
  • Started accounting of Cost / Call to minimize repair costing.
  • Proper Software & Hardware training on regular intervals for better outputs from ASPs.
  • Coordination with sales team & supported in appointing RGSP.
  • Identified slow moving / non moving spare parts, returned back to head office, for which branch received credits, resulting in growth of branch profitability & fulfill spare requirement at other location.

Languages

Hindi, English

Hobbies and Interests

Reading, Singing & Listening Light Music

Personal Information

  • Father's Name: Late, Vishwanath Sahay (Dy.S.P.)
  • Date of Birth: 12/12/74
  • Gender: Male
  • Marital Status: Married

Timeline

Team Lead (Service) Jharkhand

One97 Communication Ltd. (Paytm)
10.2022 - Current

State Head (Jharkhand)

Technocop Security Solutions
12.2020 - 09.2022

Service Head (Jharkhand / Bihar)

Morson Technologies Pvt. Ltd.
12.2019 - 11.2020

Service Manager (Jharkhand)

Lava International Ltd.
11.2013 - 12.2018

Service In Charge (Jharkhand)

Hi-Tech Cell Phone Pvt. Ltd, (Mobile Division)
12.2010 - 10.2013

Service In Charge

LG Electronics India Pvt. Ltd. (Mobile Division)
10.2002 - 11.2010

Bachelor of Arts -

BA
Prateek Sahay