Summary
- A result-oriented Information Technology leader with over 23 years of experience in IT infrastructure management, networking, system administration, vendor management, project management and change management.
- Expertise in planning & implementation of large-scale IT projects, design network, IT Infrastructure development & management, IT compliance, process development & improvement, team development & mentoring
- Hands on experience of setting up the entire IT and Communication department from start-up phase, including selection & deployment of hardware, set up & installation of all the software & applications, wired & Wi-Fi network, and selection of induction if IT team
- Received recognitions and appreciations throughout my career
- Technical mindset, with a focus on customer experience, meeting schedules and quality
- Possess excellent analytical, interpersonal, problem solving, coordination and collaboration skills
Overview
23
23
years of professional experience
Work History
Head of Technology Infrastructure & Support
VAS Consulting
06.2018 - Current
- Designing & implementation of Wide Area Networks based on SD – WAN & MPLS
- Designing & implementation of robust LAN using various technologies viz Wi-Fi 6, GPON, VOIP, & VPN
- Implemented Zero Trust Infrastructure using Zscaler
- Network Capacity planning
- Network Routing, IP Allocation and documentation
- Testing the flow of data and the strength of communication between routers, modems, computers, and servers
- Optimizing network security, as well as documenting network installation and maintenance processes.
Key Account Director
Entertainment Solutions S.L
04.2017 - 05.2018
- Managing support & solutions to the Key Accounts
- Business Development of the company in APAC
- Introduction & addition of new accounts in company
- Manage Support & Business Development team in APAC
Senior Manager IT
Starwood Hotels & Resorts India Pvt Ltd
05.2012 - 03.2017
- Preparing Pre opening requisites
- Meeting with owners to present budget of IT
- Working in close coordination with owners and project team for scheduling of phase wise implementation
- Designing and finalizing Datacentre & networking
- Complete coordination and active role in IT setup of new opening hotels
- Review & IT Audits of hotels in the region
- Ensuring IT compliance in hotels of the region
- Implementation of Divisional & Regional IT initiatives
- Resolve user IT related issues at Regional office & Sales offices in the region
- Collaborate with HR for the recruitment of IT talent at hotel
- Guide & support IT Team of hotels in hotel based applications related issues
- Managing vendors for implementation of IT projects and managing IT infrastructure
Systems Manager
Jaipur Marriott Hotel
10.2010 - 05.2012
- Joined this property as a pre-opening team member and setup the entire Information Technology & Communication department which includes deployment of hardware, setup & installation of all the software & applications, wired and Wi-Fi network, EPABX
- Implemented IT policy and procedures of Marriott International
- Was responsible for management & maintenance of the following:
- Oracle Opera V5.0.03 for PMS
- MICROS 9700 for Point of Sale
- MICROS MMS for Materials Management System
- SUN SYSTEMS for Accounting
- FCS Winsuite for Voicemail
- Altris for Image deployment
- Meeting Matrix for Event Management
- Windows 2003 Servers
- Symantec backup
- Network for 12 servers, 101 desktops and laptops on CAT 6 & Optical fiber networking
- Wi-Fi & LAN connectivity for Guest rooms and public areas
IT Manager
The Leela Palace Kempinski
Udaipur
11.2008 - 10.2010
- Joined this property as a pre-opening team member and setup the entire Information Technology & Communication department which includes deployment of hardware, setup & installation of all the software & applications, wired and Wi-Fi network, EPABX
- Was responsible for:
- Management, up-gradation & maintenance of all hotel related applications & software
- Management & maintenance of Network for 13 servers, and 85 desktops & laptops
IT Manager
Golden Tulip
Jaipur
10.2007 - 11.2008
- Joined this property as a pre-opening team member, reporting to General Manager and following are the job responsibilities:
- Setup the entire Information Technology & Communication department which includes deployment of hardware, setup & installation of all the software & applications and wired and Wi-Fi network, EPABX
- Management, upgradation & maintenance of all hotel related applications & software
- Management & maintenance of Network for 6 servers, and 70 desktops & laptops
- Support corporate office for I.T
- Related decisions for future properties
Asst. Manager
The Rambagh Palace, Taj Group of Hotels, Resorts & Palaces
Jaipur
06.2005 - 10.2007
- Joined this property as Information Systems Executive, reporting to General Manager and following are the job responsibilities:
- Management of Information Systems department at following hotels:
- The Rambagh Palace
- Taj SMS Hotel & convention centre
- Taj Sawai Madhopur Lodge
- Taj Ramgarh Lodge
- Management, up-gradation & maintenance of all hotel related applications & software
- Managing Network of 135 computers on Cable & Optical fibre networking on Windows 2003 Server & Novell platform
Deputy Manager Systems
Holiday Inn Jaipur
01.2001 - 05.2005
- Joined this property as Information Systems Executive, reporting to General Manager and following are the job responsibilities:
- Management, up-gradation & maintenance of all hotel related applications & software
- Maintaining hotel web sites
Systems Trainee
Hotel Clarks Amer Jaipur
08.2000 - 01.2001
- Joined this property as Systems Trainee to understand the role of IT in hospitality industry and to take practical knowledge of IT systems
Education
Masters - Computer Applications
Bachelor of Computer Applications - undefined
Diploma - Computer Hardware & Network
Certificate course in “IT in Hotel Industry” in conducted by FHRAI India - undefined
Skills
Complex Network design & implementationundefined
Timeline
Head of Technology Infrastructure & Support - VAS Consulting
06.2018 - Current
Key Account Director - Entertainment Solutions S.L
04.2017 - 05.2018
Senior Manager IT - Starwood Hotels & Resorts India Pvt Ltd
05.2012 - 03.2017
Systems Manager - Jaipur Marriott Hotel
10.2010 - 05.2012
IT Manager - The Leela Palace Kempinski
11.2008 - 10.2010
IT Manager - Golden Tulip
10.2007 - 11.2008
Asst. Manager - The Rambagh Palace, Taj Group of Hotels, Resorts & Palaces
06.2005 - 10.2007
Deputy Manager Systems - Holiday Inn Jaipur
01.2001 - 05.2005
Systems Trainee - Hotel Clarks Amer Jaipur
08.2000 - 01.2001
- Masters, Computer Applications
- Bachelor of Computer Applications,
- Diploma, Computer Hardware & Network
- Certificate course in “IT in Hotel Industry” in conducted by FHRAI India,
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