Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Hobbies
Declaration
Timeline
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Prateek Sharma

Noida

Summary

Customer-focused professional with over 3 years of experience in Customer Service and Hospitality, including hands-on experience in international banking processes. Skilled in handling client interactions, resolving queries efficiently, and delivering high-quality service in fast-paced environments. Proven ability to manage customer relationships, ensure compliance with banking procedures, and maintain service excellence. Strong communication, problem-solving, and multitasking abilities with a commitment to enhancing customer satisfaction and organizational success.

Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work History

Customer Service Representative

iEnergizer
Noida
10.2025 - Current
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Educated clients on bank services and products to enhance satisfaction.
  • Utilized banking software to manage accounts and facilitate transactions promptly.

Medical Representative

Arjan Biotech
New Delhi
01.2025 - Current
  • Provided technical support to customers regarding product use and application.
  • Performed regular visits to doctors' offices and hospitals to discuss products with health care professionals.
  • Identified new business opportunities through networking activities.

Guest Service Associate

Hyatt Regency Delhi
11.2022 - 06.2024
  • Developed strong relationships with repeat customers through positive interactions.
  • Resolved any customer complaints or issues professionally and efficiently.
  • Answered incoming calls from potential customers to answer questions about hotel amenities, rates, availability.
  • Upheld company policies and procedures while ensuring compliance with safety regulations.

Education

BBA -

Himalayan University
Itanagar, Arunachal Pradesh
02.2023 - 10.2025

AHTM -

Frankfinn Institute of Air Hostess Training

Secondary Education -

CBSE

Skills

  • Good Telephone Etiquette
  • Friendly, positive attitude
  • Supervision and leadership
  • Quality assurance
  • Public speaking
  • Team building
  • Communication
  • Relationship building
  • Problem-solving
  • Effective communication
  • Time management

Affiliations

Gold Medalist in General Knowledge Olympiad 2016.

Captained School cricket team for 2 years.

Languages

Hindi, English

Hobbies

  • Quantum Mechanics
  • Cricket
  • Badminton
  • Snooker

Declaration

  • I hereby declare that the above information are true & best of my abilities.

Timeline

Customer Service Representative

iEnergizer
10.2025 - Current

Medical Representative

Arjan Biotech
01.2025 - Current

BBA -

Himalayan University
02.2023 - 10.2025

Guest Service Associate

Hyatt Regency Delhi
11.2022 - 06.2024

AHTM -

Frankfinn Institute of Air Hostess Training

Secondary Education -

CBSE
Prateek Sharma