Hi, I’m
Prateek Shrivastava
Business Analyst Operations
Noida
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
years of professional experience
9
years of post-secondary education
Work History
BarclaysNOIDA
Business Process Analyst BA 3
08.2021 - Current
Job overview
- Provided professional services and support in a dynamic work environment.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Applied effective time management techniques to meet tight deadlines.
- Passionate about learning and committed to continual improvement.
- Prepared employee documentation, routine evaluation measures and recommendations.
- Gathered data and built financial models around key metrics.
- Met with clients to generate new business and negotiate contracts.
- Established key procedures for teams preparing documentation, models and presentations.
- Generated status reports, brief books and IPO pitches.
- Upheld stringent bank standards for loans, money handling, and legal considerations.
Telus InternationalNOIDA
Tier 3 Technical Support Representative
05.2020 - 07.2021
Job overview
- Tracked KPIs and created continuous improvement plans.
- Analyzed and developed service goals for in-bound call.
- Developed and implemented training initiatives for new hires.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Monitored system performance to identify potential issues.
- Configured and tested new software and hardware.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Tested new software and hardware prior to deployment.
- Patched software and installed new versions to eliminate security problems and protect data.
- Assisted in development of system security protocols.
- Installed, configured and maintained computer systems and network connections.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Generated reports to track performance and analyze trends.
IBMGURGAON
Business Development Manager
08.2018 - 04.2020
Job overview
- Generated new business with marketing initiatives and strategic plans.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Kept meticulous client notes and updated account information in company databases.
- Compiled product and customer data to generate informed profit projections.
- Represented company and promoted products at conferences and industry events.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Developed process to analyze customer feedback to incorporate insights into product development strategies.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Facilitated business by implementing practical networking techniques.
Education
Cambridge UniversityLondon UK
MBA from Finance And Legal Business
05.2015 - 06.2018
University Overview
- Awarded BRITISH ENGLISH COUNCILS.
- Member of BEC.
- Completed professional development in customer business relations.
INSTITUTE OF TECHNOLOGY AND MANAGEMENT (ITM)GWALIOR
Bachelor of Science from COMPUTER SCIENCE ENGINEERING
01.2010 - 01.2014
University Overview
- Member of computer society of INDIA.
- Completed professional development in Computer Science Engineering (CSE)
THE SCINDIA SCHOOLGWALIOR
High School Diploma
03.2009 - 03.2010
THE SCINDIA SCHOOLGWALIOR
High School Diploma
03.2007 - 03.2008
Skills
Excellent communication skillsundefined
Accomplishments
- COMPUTER SOCIETY OF INDIA (CSI) all India ranking
- BPO & PROJECT MANAGEMENT (BPM)
- BRITISH ENGLISH COUNCILS (BEC)
- Achievements:
- National level SNOOKER player
- Coordinator and head in college TECH & NON-TECH FEST KRONOS
- Training & Projects:
- Undertaken industrial training on Selenium technology SARLAX Systems Pune & Dubai
- Undertaken soft skills training by SARLAX
- Developed MINOR PROJECT based on .net on E-Mandi named ‘Living off the Land’
- Participated in the workshop on ‘HANDS ON EXPERIENCE ON Objective C, Selenium’conducted by IIITM, Gwalior
- Participated in the ‘ETHICAL HACKING & CYBER SECURITY’ conducted by Secugenius
- Security Solutions London UK
- Developed MAJOR PROJECT in voice OPERATED LIFT/ELEVATOR”.
Timeline
Business Process Analyst BA 3
Barclays
08.2021 - Current
Tier 3 Technical Support Representative
Telus International
05.2020 - 07.2021
Business Development Manager
IBM
08.2018 - 04.2020
Cambridge University
MBA from Finance And Legal Business
05.2015 - 06.2018
INSTITUTE OF TECHNOLOGY AND MANAGEMENT (ITM)
Bachelor of Science from COMPUTER SCIENCE ENGINEERING
01.2010 - 01.2014
THE SCINDIA SCHOOL
High School Diploma
03.2009 - 03.2010
THE SCINDIA SCHOOL
High School Diploma
03.2007 - 03.2008
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