Hi, I’m
Prateek Shrivastava
Business Analyst Operations
Noida
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
years of professional experience
9
years of post-secondary education
Work History
BarclaysNOIDA
Business Process Analyst BA 3
08.2021 - Current
Job overview
- Provided professional services and support in a dynamic work environment.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Applied effective time management techniques to meet tight deadlines.
- Passionate about learning and committed to continual improvement.
- Prepared employee documentation, routine evaluation measures and recommendations.
- Gathered data and built financial models around key metrics.
- Met with clients to generate new business and negotiate contracts.
- Established key procedures for teams preparing documentation, models and presentations.
- Generated status reports, brief books and IPO pitches.
- Upheld stringent bank standards for loans, money handling, and legal considerations.
Telus InternationalNOIDA
Tier 3 Technical Support Representative
05.2020 - 07.2021
Job overview
- Tracked KPIs and created continuous improvement plans.
- Analyzed and developed service goals for in-bound call.
- Developed and implemented training initiatives for new hires.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Monitored system performance to identify potential issues.
- Configured and tested new software and hardware.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Tested new software and hardware prior to deployment.
- Patched software and installed new versions to eliminate security problems and protect data.
- Assisted in development of system security protocols.
- Installed, configured and maintained computer systems and network connections.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Generated reports to track performance and analyze trends.
IBMGURGAON
Business Development Manager
08.2018 - 04.2020
Job overview
- Generated new business with marketing initiatives and strategic plans.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Kept meticulous client notes and updated account information in company databases.
- Compiled product and customer data to generate informed profit projections.
- Represented company and promoted products at conferences and industry events.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Developed process to analyze customer feedback to incorporate insights into product development strategies.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Facilitated business by implementing practical networking techniques.
Education
Cambridge UniversityLondon UK
MBA from Finance And Legal Business
05.2015 - 06.2018
University Overview
- Awarded BRITISH ENGLISH COUNCILS.
- Member of BEC.
- Completed professional development in customer business relations.
INSTITUTE OF TECHNOLOGY AND MANAGEMENT (ITM)GWALIOR
Bachelor of Science from COMPUTER SCIENCE ENGINEERING
01.2010 - 01.2014
University Overview
- Member of computer society of INDIA.
- Completed professional development in Computer Science Engineering (CSE)
THE SCINDIA SCHOOLGWALIOR
High School Diploma
03.2009 - 03.2010
THE SCINDIA SCHOOLGWALIOR
High School Diploma
03.2007 - 03.2008
Skills
Excellent communication skillsTechnical skillsMS OfficeTesting)
Project timeline compliance
Complaint resolution
Sales expertise
Medical terminology knowledge
Technical Support
Strategic sales knowledge
POS systems expert
International sales support
Creative problem solving
Accomplishments
- COMPUTER SOCIETY OF INDIA (CSI) all India ranking
- BPO & PROJECT MANAGEMENT (BPM)
- BRITISH ENGLISH COUNCILS (BEC)
- Achievements:
- National level SNOOKER player
- Coordinator and head in college TECH & NON-TECH FEST KRONOS
- Training & Projects:
- Undertaken industrial training on Selenium technology SARLAX Systems Pune & Dubai
- Undertaken soft skills training by SARLAX
- Developed MINOR PROJECT based on .net on E-Mandi named ‘Living off the Land’
- Participated in the workshop on ‘HANDS ON EXPERIENCE ON Objective C, Selenium’conducted by IIITM, Gwalior
- Participated in the ‘ETHICAL HACKING & CYBER SECURITY’ conducted by Secugenius
- Security Solutions London UK
- Developed MAJOR PROJECT in voice OPERATED LIFT/ELEVATOR”.
Timeline
Business Process Analyst BA 3
Barclays
08.2021 - Current
Tier 3 Technical Support Representative
Telus International
05.2020 - 07.2021
Business Development Manager
IBM
08.2018 - 04.2020
Cambridge University
MBA from Finance And Legal Business
05.2015 - 06.2018
INSTITUTE OF TECHNOLOGY AND MANAGEMENT (ITM)
Bachelor of Science from COMPUTER SCIENCE ENGINEERING
01.2010 - 01.2014
THE SCINDIA SCHOOL
High School Diploma
03.2009 - 03.2010
THE SCINDIA SCHOOL
High School Diploma
03.2007 - 03.2008