Summary
Overview
Work History
Education
Skills
Area Of Expertise
Domains
Rewards
Certificates
Accomplishments
Timeline
Generic
Prateek Shukla

Prateek Shukla

Summary

Determined Solution Manager/Business Analyst Specialist with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success.

Overview

11
11
years of professional experience

Work History

Business Analysis Specialist

Amdocs India
09.2022 - Current
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Utilized data visualization techniques to present and explain complex data sets.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Designed and developed data pipelines to acquire, clean and process data.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
  • Self-motivated, with a strong sense of personal responsibility.
  • Reviewed processes, identifying areas requiring improvement.
  • Managed project scope, schedule, status and documentation.
  • Created and implemented innovative business solutions to support corporate objectives.
  • Managed project planning, resource allocation, scope, schedule, status and documentation.
  • Worked closely with product teams to define and prioritize partner feature requests
  • Provided support during customer implementations and applied industry best practices.
  • Conducted research to evaluate systems design and process efficiency.
  • Worked with clients post-implementation on user testing, debugging, support and maintenance.

Business Consultant

TechMahindra
11.2021 - 08.2022
  • Evaluated situations and delivered targeted solutions using various tools and resources.
  • Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
  • Developed complete business plans and operational strategies for new and existing business.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Designed and implemented risk management system to identify and mitigate potential risks.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Product Owner

Amdocs India
06.2016 - 11.2021
  • Owned and prioritized product backlog.
  • Oversaw entire product deployments from vision and creation to rollout and delivery.
  • Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
  • Focused on building critical features up front in order to identify constraints and technical challenges.
  • Coordinated with software developers to create custom applications and trackers to achieve client goals.
  • Allocated and approved team resource usage.
  • Brainstormed with peers and other members of design team to determine enhancements and product features.
  • Analyzed user feedback and implemented changes to product design.
  • Identified changes in project scope and modified job schedule accordingly.
  • Collaborated with team of engineers to develop new products.
  • Negotiated with vendors and manufacturers on pricing, services and scheduled shipping windows.
  • Wrote comprehensive user manuals for new products and additional technical documentation.
  • Documented each step in product's design process for use in manuals.

Senior QA Analyst

Solveda
04.2013 - 06.2016
  • Monitored KPIs to proactively address bottlenecks and quality issues.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
  • Addressed non-conformance issues, pausing production to correct errors.
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
  • Analyzed quality and performance data to support operational decision-making.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Developed and maintained quality assurance procedure documentation.
  • Created and revised procedures, checklists and job aids to reduce errors.
  • Created and collaborated in implementation and maintenance of customer complaint log.
  • Led process improvement projects to help operations meet and exceed quality standards and reduce costs.

Software Test Engineer

Vedam InfoTech
09.2012 - 03.2013
  • Designed testing scenarios for usability testing.
  • Identified and tracked software defects and supported developers in resolving problems by completing additional tests.
  • Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
  • Participated in available trainings to improve software knowledge.
  • Conducted regression testing, analyzed results, and submitted observations to development team.
  • Assessed software bugs and compiled findings along with suggested resolutions for development team members.
  • Conducted regression testing and submitted observations to development team.
  • Fixed identified issues to improve workflows.

Education

B.Tech - Electrical And Electronics Engg.

Uttar Pradesh Technical University
Lucknow
05.2011

Intermediate - Maths

Dr. Virendra Swarup Education Centre
Kanpur
05.2006

Highschool - Science

Dr. Virendra Swarup Education Center
Kanpur
05.2004

Skills

  • Delivery Management Processes
  • Product Development and Launch
  • Business Solutions
  • Solution Management
  • Requirements Analysis
  • Technology Solution Design
  • Etom Diagrams
  • Process Analysis
  • Process Evaluations
  • Client Engagement
  • Web Applications
  • Design Specifications

Area Of Expertise

  • Customer Relationship Management
  • Ordering
  • Billing/Invoicing
  • Account Receivables
  • Collections
  • SOM
  • Lead to Order/Order to Activate
  • BSS/OSS

Domains

  • Telecom
  • Finance
  • Banking
  • Retail
  • E-Commerce


Rewards

  • Quarterly Hero Award for Exceptional Work
  • Certificate of Appreciation for Quality Delivery


Certificates

  • Take Lead- Management Course
  • Design Thinking
  • Business Process Designing
  • User Stories Modelling

Accomplishments

    Major projects:


    Project 1: One Number(Vodafone-Ireland) This project is used to enables a unique ecosystem of connected devices for the customer. The primary focus of the project was to enable multi device to one main primary number with the full application support from BSS/OSS.


    Project 2: EU Regulatory on DD mandate/Credit information(Vodafone-Ireland) This change was requested by client as per the regulatory change request to enable customer to have control on its data but for payment specific the duration to keep it in system was also required. The customer data masking was also required as part of request. The handling was done in BSS including major application as CRM/Backend.


    Project 3: Migration and Billing Support for VOIP and ISDN(Vodafone-Ireland) This project is related to migration and support of VOIP and ISDN as product. The change was to deal will complete migration and billing as for the product including ra@ng of the usages.


    Project 4 : Telefonica RAIIT BlueprinBng(Telefonica-Germany) A digital transformation program mainly focusing on the blueprint of the associated application and creating the solution complete replacement of legacy system with new applications.


    Project 5: TMOUS-CUP(T-Mobile-USA) TMUS CUP program is the transformation from Legacy BSS to Digital BSS with multiple application upgrades as well.


    Project 6: Three Vision- Digital Transformation(Three-Ireland) Three Vision is the Transformation project for Client Three Ireland. The process of transformation is planned on multiple phases where multiple product upgrade is involved.


    Project 7: National Investment System NIS is the investment system for our US client, for maintenance and creating the investment of the users with respect to different investment schemes and system also involves in both credit and debit flow for it with inclusive of features of genera@ng reports etc with its capability as a complete package in terms of investment.


    Project 8: Al-Yousifi A Best electronic store (Al-yousifi) in Kuwait with Web and Mobile application based on IBM-WCS Framework. The web application has both English and Arabic font support with Mobile application working web services having platform of Android and i-OS.


    Project 9: Vishal Ecommerce Limited Vishal is a retail company and Solveda is providing an e-commerce portal for Vishal. The Product is divided into two three different portals sec@ons, a corporate home page, a grocery store and an apparel store. The software Package also comprises of an order fulfillment system through backend Ofbiz. Currently working for development the whole to market place.


    Project 10: Religare Wellness/Fortis Healthworld Religare online portal have capability to register and place online order (pharmacy and non-pharmacy products) placed across defined store. The portal is available online for different customers. The product offers various features to meet customer's need. The client has revamped the domain to Fortis Healthworld.


    Project 11: ENBD – Finacle Transformation Engine(Emirates Bank-Dubai) ENBD-Finacle Transformations engine is an application to secure the Bank Informa@on i.e. the data of customers, transaction held in bank etc.

Timeline

Business Analysis Specialist

Amdocs India
09.2022 - Current

Business Consultant

TechMahindra
11.2021 - 08.2022

Product Owner

Amdocs India
06.2016 - 11.2021

Senior QA Analyst

Solveda
04.2013 - 06.2016

Software Test Engineer

Vedam InfoTech
09.2012 - 03.2013

B.Tech - Electrical And Electronics Engg.

Uttar Pradesh Technical University

Intermediate - Maths

Dr. Virendra Swarup Education Centre

Highschool - Science

Dr. Virendra Swarup Education Center
Prateek Shukla