Prateek Taneja

· Experience in working on different ITSM modules like Incident Management, Knowledge Management, Problem Management, Change Management, Service Catalog, Order guides, Record Producer, Reporting, and Platform Customizations, ACL.

· Design and engineer solutions leveraging all appropriate components offered by ServiceNow to answer the needs for business workflows, ticketing or other ITSM requirements.

· Hands on experience on both server side and browser side scripts like Client Script, Business Rules, Fix Scripts, Scheduled Jobs, Scheduled Script Execution, Script include, Catalog UI Policies, Catalog Client Scripts, UI Policies, Transform Scripts, Transform Maps.

· Integrations to 3rd party tools with ServiceNow and vice-versa (Bi-directional Integration) using Scripted Web Service (REST), REST API's, Export Sets, Import sets, Table API's.

· Experience working with reports, dashboards, and home pages.

· ServiceNow - Development, Consultation, Implementation, Design, ServiceNow translation.

· Understanding of SLA management and creating SLA reporting. Adhere to meet the SLA on all the tickets.

· Inbound emails, User administrations, CIs management.

· Experience working with Service portal.

· Enhancement on ITMS Modules (Incident, Problem, Change, Service Catalog etc.), Notification, SLAs, Integrations, Scripting, Flow Designer Form designing

· Handling ServiceNow Modules, Administration, Development, Consultation, Client Facing role.

· Service Catalog and Request Workflow Design.

· Creating record producers

· Working on Enhancement and Maintenance Change Orders

· Implement Incident module from start.

· Handling basically ITSM module

· Form designing

· Creation of multiple SLA's & reports.

· Service Catalog and Request Workflow Design.

· Creating record producers.

· Data load in asset table & configuring asset hardware form design.

· Design and implement new functionality using Business Rules, Client Scripts, UI Policies, UI Scripts,

· UI Actions, UI Macros and Access Control Lists, Email Configuration.

· ServiceNow Reporting, Scheduling reports, notifications

· Email accounts, Email Templates and Email Notification

· Worked on Major incident workbench

· Uploading CI list in ServiceNow

· Resolving tickets and make sure that SLA met

· User Administration

• Experience in working on different ITSM modules like Incident Management, Knowledge Management, Problem Management, Change Management, Service Catalog, Order guides, Record Producer, Reporting, and Platform Customizations.
• Design and engineer solutions leveraging all appropriate components offered by ServiceNow to answer the needs for business workflows, ticketing or other ITSM requirements
• Hands on experience on both server side and browser side scripts like Client Script, Business Rules, Fix Scripts, Scheduled Jobs, Scheduled Script Execution, Script include, Catalog UI Policies, Catalog Client Scripts, UI Policies, UI Actions, UI Scripts, Transform Scripts, Transform Maps
• Integrations to 3rd party tools with ServiceNow and vice-versa (Bi-directional Integration) using Scripted Web Service (REST), REST API's, Export Sets, Import sets, Table API's
• Experience working with reports, dashboards, and home pages
• ServiceNow - Development, Consultation, Implementation, Design, ServiceNow translation
• Agile Methodology of Development.
• Stories assigning and working
• Inbound emails Action
• Plugin activation
• Upgrade activities and skipped file analysis, and upgrade PRB analysis
• Health scan Analysis ServiceNow, Changes in the system according to best practices
• US Based Client
• The client based on Natural resources utilization Domain
• My responsibilities are to look the requirement requested by client as ServiceNow Developer. My roles &responsibilities are to work on Assigned stories and also perform Certain Development tasks such as Portal Enhancements, HRSD, Mobile Agent ServiceNow.
• This Project is Implementations based
• Having a lot of exposure in Application development and support
• Designation: - ServiceNow Developer
• Roles & Responsibilities:
• Enhancement on ITMS Modules (Incident, Problem, Change, Service Catalog etc.), Notification, SLAs, Integrations, Scripting, Flow Designer Form designing
• Handling ServiceNow Modules, Administration, Development, Consultation, Client Facing role on some stories.
• Service Catalog and Request Workflow Design
• Handling basically ITSM module
• Design and implement new functionality using Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions and Access Control Lists, Email Config
• ServiceNow Reporting, Scheduling reports, notifications
• Email Inbound Actions
• User Administration
• Upgrade activities PRB management and skipped file analysis.
• Analyzing the problem statement and activating plugin based on the scenario and client requirement.
• Email Integration to create a ticket once Email hits a common Outlook mailbox
• Health Scan Analysis which involves best practices to be followed to make a good performance score in ServiceNow.