Prateek Tiwari

Results-driven Learning and Development professional with over 3 years 9 months of experience in learning management operations, training needs analysis, and program management. Demonstrated expertise in enhancing quality standards and service level agreements through meticulous internal audit controls and process optimization. Proven track record of developing standard operating procedures and implementing improvement plans that boost quality adherence while reducing costs. Committed to continuous learning and effective communication, with a focus on contributing to organizational success.

• Provided Training in LMS and CRM to Colleagues and Quality Auditors.
• Worked closely with Delivery managers and clients to ensure smooth transition and implementation of the project.
• Provided consultation and created Quality Parameters in accordance with Learning Management System (Workday) for effective growth and simplified Learner Interface.
• Provide consistent and uniform communication with all the team members and leads to educate and train them on errors found during audit.
• Provided efficient Quality support E.g, Login Hour, Calibration and Team Huddle for the efficient and Qualitative delivery of Learning Support to the Customers.
• Handling multiple projects at the same time helped to gain experience in project management and effective planning to improve projects.

Pitney Bowes( Training and Delivery management)

LMS integration-

• Worked closely with business partners in planning and managing the implementation of a new Learning management system for associated and clients.
• Content management,Learner management and reporting within the Workday LMS.
• Pitched and executed the idea to Auto- Enrollment (EIB) within LMS, Automations in SFDC and Excel using Macros and ensured Quality parameters that enhanced the customer experience and shortened the process from 10 days to 2 days.

Quality-

• Manage the workflow to ensures that all queries are completed pro.mptly and with quality standards.
• Provide consistent and uniform communication with all the team members and leads to educate and train them on error found during an audit.

ADI Global( Training and Delivery management)

• Performing the activities of LMS- creating a course,curriculum,Evaluation, Assessment,Event & sessions,material uploading etc.
• Generating custom reports.

Merck( Training and Delivery management)

• Transition of project from initial development to implementation ensuring smooth handover and minimal disruption.
• Creating checklists, parameters and SOPs and ensuring that Team members adhere to that.
• Conducting rigorous testing and validation processes to ensure compliance with project specifications and standards.
• Collaborating with Internal team to evaluate and analyze the opportunity, and presenting recommendations based on strategic fit.

• Learning management tools
• Training requirement analysis
• Internal audit and compliance
• Customer relationship management
• Process Re-design & excellence
• Performance improvement
• Stakeholder management
• Transition management
• Performance and succession management

• Quality Process Training
• ServiceNow and Insights completion certificates
• MyLearning reporting
• Data Compliance by Merck
• POSH Training by NIIT
• Advance Excel by NIIT
• Basics of Cyber Security by NIIT