Summary
Overview
Work History
Education
Certification
Accomplishments
Additional Information
Projects
Timeline
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Prateek Tomar

Prateek Tomar

Noida, Uttar Pradesh

Summary

Customer-focused, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilizes excellent organizational skill to enhance efficiency and lead teams to achieve outstanding sales.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Success

Attentive Ai
Noida
12.2023 - Current
  • Managing U.S Real Estate and Landscaping Customer Portfolios.
  • Ensuring the successful go-lives of the accounts by collaborating with the Pre-Sales, Engineering, and Product Management teams.
  • Analysis of the low usage of the key accounts and alignment with the key stakeholders to get a deep-down RCA.
  • Ensuring full resolution on the tickets raised by the clients, and progressing teams to achieve 100% CSAT scores.
  • Preparing monthly and quarterly usage reports, and discussing with the client on a better user experience.
  • Contribute to product development by capturing and evangelizing the needs expressed by the client.
  • Preparing the product demand suite and capturing the timelines of the releases for regular updates to the clients.
  • Recognized for outstanding performance with the highest annual rating of 9.2, demonstrating excellence in revenue growth, client engagement, and strategic execution.

Key Account Manager

Leadsquared CRM
08.2022 - 08.2023
  • Engage and individually manage a large volume portfolio
  • Work closely with stakeholders within each customer account to identify their workflow processes and business challenges to create a Business Requirements document and project plan in regard to the successful implementation
  • Oversee the successful implementation/configuration of LeadSquared's product suite for each customer account
  • Identify and prioritize accounts based on outstanding issues, growth opportunity, strategic value and renewal timeframe
  • Develop a strategy for each account that identifies their critical success factors, measurable milestones, potential obstacles and recommended plan of action
  • Work collaboratively with various internal team/individuals for the best interest of the customer (engineering, sales, etc.)
  • Given the Spotlight Award for converting the maximum amount of upsell and MRR growth in the quarter

Analyst

NoPaperForms Solutions
Gurugram
01.2021 - 10.2021
  • Customer Success - NoPaperForms Solutions, Key account management for 90+ clients in Delhi/NCR Region
  • Managing Enterprise accounts such as Bennett Group, XAT, Shoolini University
  • Upselling and Cross-Selling services
  • Helping in digital growth of the clients by suggestions on social media coverage
  • Managing end to end application and enrollments of institutions
  • Renewal of clients based on the services and satisfaction
  • Assisting in implementation of the accounts for seamless onboarding experience
  • Regular adaption reports and dashboards creation for the decision makers for quick onboarding and decision making

Education

PGDM - Marketing and Market Research

Birla Institute of Management Technology

B.A(H) - Business Economics: Economics

B.R Ambedkar College(University of Delhi
New Delhi, DL

Certification

  • KPMG Green Belt Certification
  • Google Admin Digital Marketing Certification
  • MRSI Certified Market Researcher
  • ECBA Business Essential Certification

Accomplishments

  • Leadsquared - Given the Spotlight Award for converting the maximum amount of upsell and MRR growth in the quarter
  • NoPaperForms - For achievement of all the goals and targets for the quarter with over 100% achievement rate throughout the year

Additional Information

Executive Member - Cultural Conduit BIMTECH, Class Representative - PGDM BIMTECH, Vice President - Business Society - BRAC DU

Projects

The Volatility Spillover between NSE Nifty and US Dollar, Published in annual research journal at ‘Guru Gobind Singh College of Commerce' at GGSCC, University of Delhi (2019-2020)

Timeline

Customer Success

Attentive Ai
12.2023 - Current

Key Account Manager

Leadsquared CRM
08.2022 - 08.2023

Analyst

NoPaperForms Solutions
01.2021 - 10.2021

PGDM - Marketing and Market Research

Birla Institute of Management Technology

B.A(H) - Business Economics: Economics

B.R Ambedkar College(University of Delhi

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Prateek Tomar