14 years of experience in Product Management, Sales, Business Development, Marketing & Strategy along with delivering Digital Solutions and driving Business transformation
Expertise in stakeholder and team management along with excellent communication and presentation skills
Increased market penetration by proposing the design and technological changes using data analytics
Ability to identify business opportunity for leveraging technology and driving improvements in the product
Expertise in agile methodology and creating Product Roadmaps, Epics, and User Stories coupled with working knowledge of emerging technologies
Overview
16
16
years of professional experience
Work History
Product Owner
Adidas
Gurgaon, India
05.2021 - Current
Responsible for driving new product capabilities from Concept to Delivery for Adidas Store Apps, used by store personnel to: Check online availability, item price and transit status etc, Enable them for RFID based Inventory Management, Ship products from own retail store or ship from Franchise stores for markets across Europe and China, Manage transfer to/from Distribution Centre and from one Distribution Centre to another Distribution Centre
Enhanced in-store customer experience by managing customer primary data, POS interconnections and releasing new tools such as virtual try-ons etc
Automated inventory replenishment in stores using AI and ML based tools, improving in-store inventory levels by managing fast and slow-moving items based on demand forecast
Designed and build a rewards program app for adidas employees, providing them various membership benefits across the Latin American market
Currently leading team to build an app for adidas retail stores to place an order for non-adidas products including promotional items, stationary items etc.
Manager
L&T Electrical and Automation
New Delhi, India
01.2015 - 01.2020
Led application development team to digitize inventory management system of L&Ts PAN India Dealer network
Mapped the product vision with roadmap and delivered it working with the engineering team
Acted as product owner in Salesforce Implementation, prioritizing product backlog for delivery of different features such as Pre-Sales, Competition Offer Mapping, Share of Wallet, Post Sales and different MIS reports
Instrumental in adoption of Salesforce process by giving 40+ KT sessions for 200+ sales, marketing, business development and service professionals
Led teams for market surveys to perform product gap analysis for existing and market assessment for new products
Reduced Order booking time from 3 days to 2 hours by leading team to implement Rate Contract System in SAP-CRM.
Territory Manager
Legrand India
New Delhi, India
01.2013 - 01.2015
Led Business Development by capturing new segments in different verticals bringing in annual sales of 120 MINR
Managed Key B2B Accounts (International Customers, Strategic Customers and High Revenue Accounts) and achieved 8% CAGR growth with key focus on client KPIs
Led business development team for new business vertical with opportunity of INR 40 MN with CAGR of 15%
Improved customer satisfaction by 7% and increased revenue by 10 % through cross selling
Delivered high performance of sales worth INR 400 million per annum in B2B and B2C sales channels
Generated a growth of 12% CAGR against a company benchmark of 7% for continuous 3 years by implementing strategy to expand channels, regain lost customers, improving repeat orders & continuous support to key accounts
Led sales process improvement program, improving customer satisfaction by 7%, revenue generation and cross selling by 10%, improving engagement with customer through entire CRM, sales and service cycle.
Senior Engineer
Schneider Electric India Pvt Ltd
Gurgaon, India
01.2008 - 01.2013
Provided customer journey maps to IT team for migration from SAP-CRM to Salesforce under 'Bridge CRM', a global program of Schneider
Captured customer insights on business problems and offered products based on IoT, Cloud and Analytics
Led the cross functional teams from design to production stage, monitoring Scope, Cost, Time & Quality targets
Created GTM strategy in coordination with product teams, involved in product pricing, and gained 80% market share with annual sales of more than 30 Million
Obtained organizational buy-in at senior level across 6 functions for rolling out process improvement changes
Instrumental in designing Business Warehouse Reporting for CXOs providing detailed insights of business in real time.