Prateek Upadhaya
Service Analyst
Bangalore
Summary
Experienced IT professional and Associate Project Manager with 8+ years of expertise in RISK Management, Incident and Problem Management, Capacity Management, Availability, and Project Management. Strong skill set in IT service management, process optimization, automation, and team leadership, as well as proficiency in Power BI. Committed to delivering exceptional results and driving organizational success through strategic planning and effective execution.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Risk Service Analyst
Societe Generale Global Solutions Private limited
01.2021 - Current
- Evaluated dependencies in coordination with stakeholders for seamless execution.
- All Applications in-scope under IT Capacity Management roadmap to be well on boarded into the process with 100% adherence to the process
- Demonstrate effectiveness of IT Capacity Management process with respect to the evolution and % reduction of MIM with root cause capacity
- Assisted Project lead in identifying & documenting the issues/risks to offer alternate recommendations to achieve the desired project results
- Facilitating meetings with the internal stakeholders to gather requirements & update the project status report & with vendor to clarify the queries and understand the challenges of team
- Inbound-Outbound API testing for the project which was intended for the duplicity check for the defined customer based across the European countries
- Testing of rest APIs to test the data loaded from different channels from the source system
- Handled multiple projects and issues with the ability to determine the severity of an issue and escalate appropriately when required
- Coordinated with multiple teams & conducted monthly sprints for the flawless execution of projects
- Track and analyze project progress & performance and report to the management on the changes
- Consolidated project tasks using an agile project management tool as well as tracked project status on day-to-day basis in SDLC
- Troubleshoot and help to remove blockers for fulfilment, by identifying the root cause correctly and taking appropriate action accordingly
- Implementing new initiatives for improving quality of project delivery by simplifying the processes in project lifecycle (SDLC)
- Created a formal report that details all the objectives for a new project
- BRD Report
Software Engineer
Virtusa Consulting Private limited
10.2018 - 01.2021
- Monitor and delivering client issues and to ensure successful executions and proactive in finding issues and solving them
- Outlined problem areas and created real solutions
- Perform daily Production recurring tasks and monitoring of the tickets queue, assign tickets, resolve tickets, update root cause and remediation
- Worked to find the most suitable solutions for issues
- Formulated plans to adjust where needed
- Worked in a team of 8 members, monitored and kept track of all the deliverables, of respective stakeholders/Clients & Managing Project Resource requirement
- Overseeing and delegating the tasks, scheduling manpower, and monitoring performance, ensuring optimal productivity
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, timelines, issues & new change requests
- Co-ordinated with multiple entities like QA teams, Customer Success teams, business teams, third party vendors to keep the project on track
- Escalated issues to management to remain compliant with company's standards and procedures & getting it resolved within the specified timeline
Analyst
HCL Technologies
09.2016 - 09.2018
- Analyzed the business requirements (BRD) and finalizing it with standard assumptions and identifying the project risks/issues and taking up corrective/preventive actions to make sure that the project is on track
- Testing of API's that were to be integrated with website for various projects
- Performed user acceptance testing for projects under development
- Co-ordinated with multiple entities like business teams, vendors & their P.O.C
- Worked in a team of 6 members and Kept track of all the deliverables & reported the status to respective stakeholders
- Working on Batch report -Weekly/Daily
- Troubleshooting on IT operations user request such as region account report or Message report
- Handling Service Request via Service Now and provide proper /satisfactory solutions
Education
B.Tech. - CS
BBDNITM
12th - PCM
Boys High School
10th - undefined
Boys High School
Skills
Risk management
Disclaimer
I hereby declare that all the information provided above is true to the best of my knowledge.
Personal Information
- Date of Birth: 11/12/93
- Gender: Male
- Nationality: Indian
Timeline
Risk Service Analyst
Societe Generale Global Solutions Private limited
01.2021 - Current
Software Engineer
Virtusa Consulting Private limited
10.2018 - 01.2021
Analyst
HCL Technologies
09.2016 - 09.2018
B.Tech. - CS
BBDNITM
12th - PCM
Boys High School
10th - undefined
Boys High School
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