Hi, I’m
Prateek Verma
Store Manager
Gurgaon
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
years of professional experience
6
years of post-secondary education
3
Languages
Work History
Hugo BossNew Delhi
Manager
03.2023 - Current
Job overview
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
USA Team, FIFA WorldCup 2022 (Contractual)Doha
Asst.Manager
11.2022 - 12.2022
Job overview
- Created and enforced detailed organization processes to increase quality and service standards.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
QatarAirwaysDoha
Cabin Attendant
07.2020 - 10.2022
Job overview
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
Louis Vuitton New Delhi
Team Leader
01.2018 - 05.2020
Job overview
- Developed new sales opportunities through development and rollout of promotional plans.
- Trained and supported new team members, maintaining culture of collaboration.
- Served as keyholder, overseeing business opening and closing operations.
- Worked varied hours to meet seasonal and business needs.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Utilized customer feedback to improve product offerings.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Trained and mentored junior staff on customer service strategies and techniques.
Porsche Automobile Gurgaon
Manager
06.2015 - 12.2017
Job overview
- Improved overall customer buying experience to safeguard dealership revenue.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Built relationships with customers and community to establish long-term business growth.
United Colors Of Benetton New Delhi
Floor Supervisor
10.2012 - 04.2015
Job overview
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained clean and organized store environment to cultivate pleasant shopping experiences.
Education
RRR Senior Secondary SchoolJaipur
10+2 from Commerce
03.2011 - 06.2015
Jaipur National University Jaipur, India
Bachelor Of Business Administration from Business Administration
10.2013 - 11.2015
Skills
Staff Management
undefinedTimeline
Manager
Hugo Boss
03.2023 - Current
Asst.Manager
USA Team, FIFA WorldCup 2022 (Contractual)
11.2022 - 12.2022
Cabin Attendant
QatarAirways
07.2020 - 10.2022
Team Leader
Louis Vuitton
01.2018 - 05.2020
Manager
Porsche Automobile
06.2015 - 12.2017
Jaipur National University
Bachelor Of Business Administration from Business Administration
10.2013 - 11.2015
Floor Supervisor
United Colors Of Benetton
10.2012 - 04.2015
RRR Senior Secondary School
10+2 from Commerce
03.2011 - 06.2015
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