Prateek Verma
Summary
Proactive and goal-oriented professional with strong time management and problem-solving abilities. Recognized for reliability and adaptability, with a quick capacity to learn and apply new skills. Committed to driving team success and making valuable contributions to organizational growth.
Overview
18
18
years of professional experience
Work History
Sole Proprietor
Golden Feathers
New Delhi, India (Remote)
10.2022 - 01.2025
- Consulted with customers to assess needs and propose optimal solutions.
- Developed strong professional relationships with clients, leading to repeat business and referrals.
- Built a solid reputation in the industry through consistent delivery of excellent workmanship and professionalism.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Provided exceptional customer service by promptly addressing concerns or issues raised by clients.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Team Manager - Operations
AMAZON
Noida, Uttar Pradesh
07.2020 - 09.2022
- Managed team performance and hygiene metrics, reinforcing goals, providing coaching and feedback on performance, Service-level Agreements and Key Performance Indicators, established a high standard for productivity, quality, customer service, and defining user guidelines, worked extensively on process improvement via tools, quality and metric-related changes
- Summarized, collected, and analyzed data for regular performance reports, maintained consistent professional improvement through company-provided workshops, tracked industry trends and actively participated in team projects, presented monthly, quarterly and annual team (blended process) action plans and objectives to senior leadership, actively participated in weekly/ fortnightly projects, trend-pattern studies and brainstorming sessions;
- Pioneered Diversity, Equity and Inclusion (DEI) initiatives such as the sensitization of Persons with Disabilities, LGBTQ+ community and women empowerment in Amazon In The Community (AITC), awarded 'Inclusion Ambassador' thrice during the period of engagement with the organization
Senior Area Sales Manager
SQUARE YARDS
Dubai, United Arab Emirates
06.2019 - 06.2020
- Designed and implemented strategic business plans that expanded the company's customer base and ensured its strong regional and national presence, achieved sales targets by managing the sales team, ensuring growth of the vertical, recruited, set objectives, coached and monitored the performance of sales representatives, presented sales, revenue and expense reports and realistic forecasts to the management team;
- Built and promoted strong customer relationships by partnering with clients and understanding their needs;
- Mentored, coached and trained new hires to achieve given targets
Manager - Public Relations & Communications
RELIANCE JIO
Gurugram, Haryana
04.2017 - 05.2019
- Spearheaded a team of 15 Relationship Managers (on roll), ensured daily productivity of the team and led training and development of the team, presented sales, revenue and expenses reports and realistic forecasts to the management team, managed databases, Management Information System and reports of the team;
- Managed devices/ Jio-fi while ensuring target vs achievement, and customer satisfaction, provided efficient solutions to the concerns of small and medium business enterprises, administered launch and promotion of new products in the market, procured regular feedback for business improvement and new products in the market
Manager - Client Success
TARGUS TECHNOLOGIES
Gurugram, Haryana
11.2015 - 03.2017
- Developed and strengthened relationships with new and existing customers and Original Equipment Manufacturers for business opportunities, was the nodal officer between a client and its existing and potential markets/ customers, followed up on service renewals;
- Ensured achievement of sales targets and monthly revenue closures by the team, represented the organization at exhibitions, events and demonstrations
Manager - Inside Business Development
PJE GLOBAL SOLUTIONS
Chiang Mai, Thailand
07.2012 - 09.2015
- Set goals and developed plans for business and revenue growth, set goals for teams and achieving them through training and skill development, researched, planned, and implemented new target market initiatives, worked on the performance improvement plan for the Bottom Quartiles with the help of Six Sigma elements
- Pursued leads and moved them through the sales cycle, developed quotes and proposals for prospective clients;
Assistant Manager - Inside Sales
BARCLAYS (BANKING)
Gurugram, Haryana
06.2011 - 06.2012
- Handled high-level escalations for premium and High-Net-Worth customers, was the nodal officer between a client and its existing and potential markets/ customers;
- Identified and evaluated employee training requirements, conducted staff appraisals, and managed and resolved performance and staff disciplinary issues
Senior Analyst - Hosted Voice
HCL
Noida, Uttar Pradesh
05.2008 - 04.2011
- Attained service excellence by ensuring excellent customer service and improving parameters like customer satisfaction, escalations, quality control audits, retention and dialog audits on counters;
- Driving sales and managing sales compliance in projects
Lead Quality Analyst
IBM REMOTE QUALITY TEAM
Gurugram, Haryana
11.2006 - 04.2008
- Monitored quality for 36 inbound calling centres located in various parts of United Kingdom;
- Checked quality for the calls already reviewed by the Quality Analysts of respective centres (Citibank Process)
Education
Post Graduate Diploma - Business Analytics (Human Resources and Marketing)
Symbiosis Institute of Business Management
01.2014
Bachelor of Arts - Psychology
Kalinga University
01.2013
Bachelor of Commerce - International Business
Delhi University
01.2005
Skills
- Business development
- Purchasing and planning
- Cost analysis and savings
- Small business operations
- Vendor relations
- Business growth and retention
- Customer relations
Timeline
Sole Proprietor
Golden Feathers
10.2022 - 01.2025
Team Manager - Operations
AMAZON
07.2020 - 09.2022
Senior Area Sales Manager
SQUARE YARDS
06.2019 - 06.2020
Manager - Public Relations & Communications
RELIANCE JIO
04.2017 - 05.2019
Manager - Client Success
TARGUS TECHNOLOGIES
11.2015 - 03.2017
Manager - Inside Business Development
PJE GLOBAL SOLUTIONS
07.2012 - 09.2015
Assistant Manager - Inside Sales
BARCLAYS (BANKING)
06.2011 - 06.2012
Senior Analyst - Hosted Voice
HCL
05.2008 - 04.2011
Lead Quality Analyst
IBM REMOTE QUALITY TEAM
11.2006 - 04.2008
Bachelor of Arts - Psychology
Kalinga University
Bachelor of Commerce - International Business
Delhi University
Post Graduate Diploma - Business Analytics (Human Resources and Marketing)
Symbiosis Institute of Business Management