PRATEEK JAIN
FARIDABAD
Summary
Dynamic and detail-oriented professional with 6+ years of experience in financial operations, wire transfer investigations, and global payments. Currently leading investigative operations at Bank of America, with proven expertise in SWIFT messaging, NOSTRO/VOSTRO account handling, and cross-regional transaction analysis. Recognized for consistent high performance, process improvements, and team mentorship.
Overview
9
9
years of professional experience
Work History
Team Leader
Bank of America
05.2019 - Current
- Lead a high-performing team of five, overseeing daily operations and mentoring staff.
- Manage EMEA Investigations, including payments analysis and exception handling.
- Perform in-depth transaction reviews involving SWIFT messages (MT103, MT202, MT202 COV) and respond using MT192/195/196/199.
- Conduct quality assurance checks on closed cases to validate compliance.
- Serve as Subject Matter Expert (SME) across Global Payment Operations EMEA.
- Key Achievements:
- Silver Award for crisis handling during system outage.
- Bronze Award for consistent top performance metrics.
- Multiple client appreciations for teamwork and escalation management.
Teller
HDFC BANK
Faridabad
01.2018 - 02.2019
- Processed over 100 cash and non-cash transactions daily, including NEFT and RTGS. Achieved zero error rate in balancing daily cash deposits and bank vault inventory.
- Delivered exceptional customer service while promoting bank services and identifying sales opportunities. Educated customers on financial accounts and advantageous company products.
- Ensured customer safety through effective lobby management and a welcoming presence.
- Maintained accuracy while receiving, counting, and distributing cash.
Accounts Executive
Muthoot Finance Limited
Faridabad
09.2016 - 01.2018
- Follow up on Interest collection and NPA accounts.
- Handling Customers, maintaining good relationships with clients & maintaining Customer Accounts.
- Gold appraisal, Achieving targets.
Education
Master of Business Administration -
MAHARISHI DAYANAND UNIVERSITY
01.2016
Bachers of Business Administration -
MAHARISHI DAYANAND UNIVERSITY
01.2014
Class 12 (CBSE) -
DAV Public School
Ballabgarh01.2011
Class 10 (CBSE) -
DAV Public School
Ballabgarh01.2009
Skills
- GIN
- Fircosoft
- GBS
- FPS
- WTX
- Microsoft Office
- SWIFT Messaging
- NOSTRO/VOSTRO reconciliations
- Fraud case handling
- Team management
- Training
- Mentoring
- Quality assurance
- Analytical thinking
- Stakeholder communication
- Problem-solving
Awards
- Gold Award - Crisis Handling (Bank of America)
- Silver Award - Tool Migration Success
- Bronze Award - Consistent Top Performance
- Multiple client appreciations for teamwork and escalation management
Languages
Hindi
Upper Intermediate
B2
English
Upper Intermediate
B2
Timeline
Team Leader
Bank of America
05.2019 - Current
Teller
HDFC BANK
01.2018 - 02.2019
Accounts Executive
Muthoot Finance Limited
09.2016 - 01.2018
Master of Business Administration -
MAHARISHI DAYANAND UNIVERSITY
Bachers of Business Administration -
MAHARISHI DAYANAND UNIVERSITY
Class 12 (CBSE) -
DAV Public School
Class 10 (CBSE) -
DAV Public School