Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
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Prateek Kumar Tripathi

Assistant Manager - Client Consultant Operations
New Delhi

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience
8
8
years of post-secondary education
1
1
Certification
1
1
Language

Work History

Assistant Manager - Client Servicing

Infosys BPM Ltd
Bangaluru
05.2021 - Current
  • Developed metrics for process objectives, supporting key deliverables results.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
  • Performed spending analysis and partnerships to refine policies and develop recommendations for improvement.
  • Identified improvement changes regarding key processes for internal controls and accounting procedures and implementing automations to reduce the cost to company.
  • Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.

Team Leader Manager

Accenture Solutions
Noida
12.2016 - 03.2021
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
  • Handling team & taking care of month end, weekly & daily reporting along with daily volume of team, taking care of on time invoice processing & meeting weekly targets of invoices being processed by team & meeting the deadlines in a high volume of workflows.
  • Resolved past due accounts & bringing over 90 days past due invoices from 18% to under 3%
  • Played key role in reverse transition through remotely, preparing training module, providing training & giving complete attention during hyper care of the transition
  • Understanding customer, process requirement & ensuring rendering of effective solutions in line with the guidelines specified by account owners
  • Ensuring continuous interaction with the onsite business partners, assessing feedback, evaluating areas of improvements & ensuring improved service levels & driving Continuous Improvement Projects & strategies, ensuring maximum operational efficiency & process optimization.
  • Work closely with Service Management, Business Excellence and other Business Support Functions for reporting service standards, Change Management, KPIs, SLAs, Process Improvements Projects, BCP, Employee Engagement Planning
  • Determining training needs of the team members, conducting suitable training programs to enhance their efficiency leading to increased productivity and accomplishment of organizational goals. Managing necessary documents like DTP’s / SOPs, other end to end training materials etc.
  • Coordination with various other teams & functions to spread across the multiple geographies for ensuring quality of deliverables
  • Team management skills and ability to manage other associated people functions - hiring, grading, up skilling, cross skilling, performance management & appraisals etc
  • To manage risks and issues (Mitigation Plan) impacting project deliverables.
  • Preparing weekly dashboard for the client and reporting weekly numbers along with Governance Deck, Disputes, Scorecard, Monthly and Fortnightly dashboards of the Deal.

Process Developer

Genpact
Gurugram
07.2013 - 12.2016
  • Performing invoice Processing & Posting of the Vendors Invoices & making payments on or before due date of the Invoices, also making manual payments on urgent request by the vendors
  • Also preparing POT & Accrual report & month end to keep the record of on time paid invoices & to keep the quality of due date payment accuracy
  • Keeping the regular quality checks of the posted invoices on the daily basis
  • Allocating work flow within the team & also making corrections of errors made while posting
  • Currency postings, posting of different exchange rates in ERP
  • Ran exception reports & exception trackers
  • Prepared Update Tracker which includes every update received from client related to process by different communication modes
  • PROJECTS WORKED-
  • Automation of Invoice Processing for bulk invoices
  • Bringing down process’s attrition rate from 80% to 78% approx
  • By introducing several automations in the existing activity
  • Worked on implementation of AI (Artificial Intelligence)
  • Played key role in implementing new ERP in the process from testing to bringing it live in production
  • Implementation of RPA tool
  • Preparing AP debits report & brought down the total credits from 27 million to 1.8 million approx
  • Reduced volume of rejected invoices out of total volume from 35% to 8%
  • Resolved bank open items & brought down total amount from 127 million to 2.6 million.

Education

Xth -

ST. Mary’s Public School, C.B.S.E. Board
04.2006 - 05.2007

XIIth - Intermediate

SB DAV Public School, C.B.S.E
New Delhi
04.2009 - 04.2010

BBA -

Lingaya’s Lalita Devi Institute of Management & Sciences
08.2010 - 06.2015

MBA - Digital Marketing

NMIMS
Mumbai
08.2021 - Current

Skills

    Relationship building and management

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Accomplishments

  • Edu Mentor as a Data Collector
  • SEMINARS DELIVERED - National Seminar on Foundations of Management: Commerce, Economics & Cognitive Sciences
  • Delhi (NCR) STC Regional Conference
  • Seminar on MSME
  • Seminar on LEADERSHIP.

Certification

Lean Practitioner Green Belt

Additional Information

  • NOTABLE ACHIEVEMENTS , Won Gold medal in Hockey in senior secondary school at state level. Won 1st Prize in Ethnic wear competition in the current organization.

Timeline

Lean Practitioner Green Belt

01-2022

MBA - Digital Marketing

NMIMS
08.2021 - Current

Assistant Manager - Client Servicing

Infosys BPM Ltd
05.2021 - Current

Team Leader Manager

Accenture Solutions
12.2016 - 03.2021

Process Developer

Genpact
07.2013 - 12.2016

BBA -

Lingaya’s Lalita Devi Institute of Management & Sciences
08.2010 - 06.2015

XIIth - Intermediate

SB DAV Public School, C.B.S.E
04.2009 - 04.2010

Xth -

ST. Mary’s Public School, C.B.S.E. Board
04.2006 - 05.2007

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Prateek Kumar TripathiAssistant Manager - Client Consultant Operations