Prateek Kumar Tripathi
Assistant Manager - Client Consultant Operations
New Delhi
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Assistant Manager - Client Servicing
Infosys BPM Ltd
Bangaluru
05.2021 - Current
- Developed metrics for process objectives, supporting key deliverables results.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Performed spending analysis and partnerships to refine policies and develop recommendations for improvement.
- Identified improvement changes regarding key processes for internal controls and accounting procedures and implementing automations to reduce the cost to company.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
Team Leader Manager
Accenture Solutions
Noida
12.2016 - 03.2021
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Handling team & taking care of month end, weekly & daily reporting along with daily volume of team, taking care of on time invoice processing & meeting weekly targets of invoices being processed by team & meeting the deadlines in a high volume of workflows.
- Resolved past due accounts & bringing over 90 days past due invoices from 18% to under 3%
- Played key role in reverse transition through remotely, preparing training module, providing training & giving complete attention during hyper care of the transition
- Understanding customer, process requirement & ensuring rendering of effective solutions in line with the guidelines specified by account owners
- Ensuring continuous interaction with the onsite business partners, assessing feedback, evaluating areas of improvements & ensuring improved service levels & driving Continuous Improvement Projects & strategies, ensuring maximum operational efficiency & process optimization.
- Work closely with Service Management, Business Excellence and other Business Support Functions for reporting service standards, Change Management, KPIs, SLAs, Process Improvements Projects, BCP, Employee Engagement Planning
- Determining training needs of the team members, conducting suitable training programs to enhance their efficiency leading to increased productivity and accomplishment of organizational goals. Managing necessary documents like DTP’s / SOPs, other end to end training materials etc.
- Coordination with various other teams & functions to spread across the multiple geographies for ensuring quality of deliverables
- Team management skills and ability to manage other associated people functions - hiring, grading, up skilling, cross skilling, performance management & appraisals etc
- To manage risks and issues (Mitigation Plan) impacting project deliverables.
- Preparing weekly dashboard for the client and reporting weekly numbers along with Governance Deck, Disputes, Scorecard, Monthly and Fortnightly dashboards of the Deal.
Process Developer
Genpact
Gurugram
07.2013 - 12.2016
- Performing invoice Processing & Posting of the Vendors Invoices & making payments on or before due date of the Invoices, also making manual payments on urgent request by the vendors
- Also preparing POT & Accrual report & month end to keep the record of on time paid invoices & to keep the quality of due date payment accuracy
- Keeping the regular quality checks of the posted invoices on the daily basis
- Allocating work flow within the team & also making corrections of errors made while posting
- Currency postings, posting of different exchange rates in ERP
- Ran exception reports & exception trackers
- Prepared Update Tracker which includes every update received from client related to process by different communication modes
- PROJECTS WORKED-
- Automation of Invoice Processing for bulk invoices
- Bringing down process’s attrition rate from 80% to 78% approx
- By introducing several automations in the existing activity
- Worked on implementation of AI (Artificial Intelligence)
- Played key role in implementing new ERP in the process from testing to bringing it live in production
- Implementation of RPA tool
- Preparing AP debits report & brought down the total credits from 27 million to 1.8 million approx
- Reduced volume of rejected invoices out of total volume from 35% to 8%
- Resolved bank open items & brought down total amount from 127 million to 2.6 million.
Education
Xth -
ST. Mary’s Public School, C.B.S.E. Board
04.2006 - 05.2007
XIIth - Intermediate
SB DAV Public School, C.B.S.E
New Delhi 04.2009 - 04.2010
BBA -
Lingaya’s Lalita Devi Institute of Management & Sciences
08.2010 - 06.2015
MBA - Digital Marketing
NMIMS
Mumbai 08.2021 - Current
Skills
Relationship building and management
Staff Management
Process implementation
Sales professional
Policies and procedures
Strategic planning
Negotiation
Operations management
Business Development
Project Management
Accomplishments
- Edu Mentor as a Data Collector
- SEMINARS DELIVERED - National Seminar on Foundations of Management: Commerce, Economics & Cognitive Sciences
- Delhi (NCR) STC Regional Conference
- Seminar on MSME
- Seminar on LEADERSHIP.
Certification
Lean Practitioner Green Belt
Additional Information
- NOTABLE ACHIEVEMENTS , Won Gold medal in Hockey in senior secondary school at state level. Won 1st Prize in Ethnic wear competition in the current organization.
Timeline
Lean Practitioner Green Belt
01-2022
MBA - Digital Marketing
NMIMS
08.2021 - Current
Assistant Manager - Client Servicing
Infosys BPM Ltd
05.2021 - Current
Team Leader Manager
Accenture Solutions
12.2016 - 03.2021
Process Developer
Genpact
07.2013 - 12.2016
BBA -
Lingaya’s Lalita Devi Institute of Management & Sciences
08.2010 - 06.2015
XIIth - Intermediate
SB DAV Public School, C.B.S.E
04.2009 - 04.2010
Xth -
ST. Mary’s Public School, C.B.S.E. Board
04.2006 - 05.2007