Open To Work
Prateek Prabhakar
Tiruchi
Summary
MBA candidate at the Department of Management Studies, NIT Tiruchirappalli, with a B.Tech in Mechanical Engineering and an ongoing Executive Post Graduate Certification in Data Analytics from IIT Roorkee. Brings a strong foundation in structured problem-solving, quantitative analysis, and business strategy. Actively building expertise in management and data analytics to translate data into actionable insights, support strategic decision-making, and drive operational and consulting-oriented business solutions.
Overview
3
3
years of professional experience
6
6
Certifications
Work History
Merchant Risk Analyst
PAYTM
Noida
11.2024 - 06.2025
- Worked in EDC operations as a Merchant Risk Analyst, handling end-to-end risk assessment for merchants using POS/EDC machines, ensuring compliance with internal policies and regulatory guidelines.
- Conducted merchant monitoring and transaction analysis, regularly reviewing transaction patterns to identify anomalies, high-risk behavior, and potential policy violations.
- Supported fraud prevention and detection initiatives by identifying suspicious activities, assisting in early risk flagging, and recommending corrective actions to minimize financial and reputational loss.
- Collaborated with teams on government fraud alerts, performed daily merchant reviews, and updated risk trackers.
Engineer Trainee
CNH Industrial
Noida
06.2023 - 09.2023
- Monitored 6 production lines at CNH Industrial, coordinating with cross-functional teams to track daily output and downtime, supporting operational efficiency and adherence to production schedules.
Customer Success Associate
CREDOHIRE
Gurgaon
01.2022 - 04.2023
- Led end-to-end customer onboarding by guiding clients through account setup, product configuration, and initial training sessions to ensure smooth implementation and early product understanding.
- Acted as primary contact for assigned clients, conducted regular check-ins to identify business needs, addressed concerns promptly, and fostered long-term, trust-based relationships.
- Monitored customer usage patterns and feature adoption, recommended relevant functionalities, and ensured customers achieved value from the product.
- Identified potential risks early, proactively resolved operational and product challenges, and managed escalations to uphold customer satisfaction and retention.
Education
MBA - Finance And Marketing
National Institute Of Technology Tiruchirappalli
Tamil Nadu05-2027
Executive Post Graduate Certification in Data Analytics - Data Analytics
IIT Roorkee
Remote12-2026
Bachelor of Technology - Mechanical Engineering
Raja Balwant Singh Engineering Technical Campus
Agra08-2021
Skills
- MSSQL
- AML compliance
- Fraud detection
- Merchant monitoring
- Risk assessment
- Customer onboarding
- Data analysis
- Cybersecurity implementation
- Cybersecurity operations
- Microsoft Excel and PowerPoint
- Linux
- Windows operating system
- Analytical skills
- Team collaboration
- Communication skills
- Root cause problem solving
Certification
Penetration Testing, Incident Response and Forensics (Coursera offered by IBM)
Timeline
Merchant Risk Analyst
PAYTM
11.2024 - 06.2025
Engineer Trainee
CNH Industrial
06.2023 - 09.2023
Customer Success Associate
CREDOHIRE
01.2022 - 04.2023
MBA - Finance And Marketing
National Institute Of Technology Tiruchirappalli
Executive Post Graduate Certification in Data Analytics - Data Analytics
IIT Roorkee
Bachelor of Technology - Mechanical Engineering
Raja Balwant Singh Engineering Technical Campus