Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Prateeksha Premchand

Bangalore

Summary

Results-driven professional with over 13 years of experience in the IT and customer service industries, excelling as both a Manual Tester and a Customer Support Representative. With 8 years of expertise in manual testing, I have demonstrated proficiency in test planning, execution, and defect management using tools like Jira, Bugzilla, and HP ALM. Skilled in conducting functional, regression, and exploratory testing to ensure high-quality software delivery.

In addition, my 5 years of experience in Workforce Management Team, have equipped me with strong analytical and organizational skills. Proficient in forecasting, scheduling, and resource optimization, I have contributed to improving operational efficiency and achieving business goals. Known for my ability to adapt, communicate effectively, and foster collaboration, I am committed to driving excellence and delivering value in every role.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Workforce Management Analyst

Wipro
Bangalore
07.2018 - 11.2023
  • Streamlined workforce allocation to ensure SLA compliance.
  • Generated data-driven reports on team's performance utilizing Excel's functionalities like VLOOKUPs, macros, and pivot tables.
  • Teamed up with HR and operations personnel to uphold employee satisfaction.
  • Led all aspects of allocation management within the organization, specializing in the use of an internal tool for diverse team locations.
  • Collaborated with various teams to integrate new visa rules into the allocation system.
  • Executed comprehensive testing for full upgrade of the onsite allocation system.

Senior Manual Test Engineer

Wipro
Bangalore
08.2011 - 06.2018
  • Spearheaded the creation and execution of comprehensive test plans, test cases, and test scripts, achieving 100% test coverage and reducing defect counts by 40% across multiple projects.
  • Collaborated with cross-functional teams, including developers, business analysts, and product managers, to clarify requirements and align testing strategies with project objectives, ensuring seamless product delivery.
  • Managed the complete defect lifecycle, from identification and documentation to resolution and closure, using tools such as Jira, Bugzilla, and HP ALM, ensuring timely defect resolution.
  • Conducted User Acceptance Testing (UAT) to validate application readiness from the end-user perspective, leading to successful deployments with minimal issues.
  • Implemented a robust regression testing framework that improved the stability of software systems by identifying defects early in the development lifecycle.
  • Applied Agile methodologies to streamline processes, contributing to reduced cycle times and enhanced delivery efficiency.
  • Mentored and trained junior team members, fostering their growth in manual testing techniques, QA methodologies, and best practices, leading to a 20% improvement in team productivity.
  • Led process improvement initiatives, introducing best practices that enhanced testing efficiency and product quality by 15%.

Education

Diploma - Information Technology

NTTF
Bangalore
03-2011

Skills

  • Workforce planning
  • Demand management
  • Cross-functional coordination
  • Microsoft Excel
  • Data management
  • Application support
  • Task prioritization
  • Remote support
  • Complaint handling
  • Customer service excellence
  • Written communication
  • Teamwork and collaboration
  • Time management abilities
  • Report preparation
  • Customer needs assessment
  • Software troubleshooting
  • Customer success management
  • Report generation
  • Manual Testing
  • Regression Testing
  • Unit Testing
  • UAT

Certification

  • ITIL V3 FOUNDATION CERTIFICATE

Languages

Malayalam
First Language
English
Proficient (C2)
C2
HINDI
Advanced (C1)
C1
TAMIL
Upper Intermediate (B2)
B2

Timeline

Workforce Management Analyst

Wipro
07.2018 - 11.2023

Senior Manual Test Engineer

Wipro
08.2011 - 06.2018

Diploma - Information Technology

NTTF

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Prateeksha Premchand