Prateeksha Veerendra
Bengaluru
Summary
Payroll Specialist with 1.5+ years of experience in US Payroll Processing, Book of Business (BOB) operations, payroll taxation, billing, client support, and employee lifecycle management. Experienced in processing payroll accurately while ensuring compliance with federal, state, and local regulations. Skilled in payroll corrections, tax administration, billing, reporting, employee maintenance, onboarding support, and client relationship management. Proven ability to manage high-volume workloads, meet strict SLAs, resolve complex payroll issues, and collaborate with cross-functional global teams.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Global Service Specialist I
Paychex
Banglore
12.2024 - Current
US Payroll Processing
- Process end-to-end US payroll while ensuring accuracy, compliance, and timely payroll execution.
- Perform payroll corrections, adjustments, validations, and maintain payroll records.
Book of Business (BOB)
- Partner with US-based Payroll Specialists to manage dedicated client portfolios.
- Handle payroll operations, employee maintenance, reporting, and post-payroll activities.
Payroll Tax & Compliance
- Process Federal, State, and Local payroll taxes, amendments, and year-end payroll activities.
- Ensure compliance with payroll regulations and internal quality standards.
Billing & Client Account Management
- Process billing updates, invoice corrections, account maintenance, new hires, terminations, bank account updates, and legal address changes.
- Support client onboarding and implementation activities.
Customer Support & Operations
- Resolve payroll-related queries through email and online support.
- Collaborate with onshore partners and cross-functional teams to deliver timely payroll solutions while meeting SLA and quality stand
Procurement Operations New Associate
Accenture
Banglore
08.2024 - 11.2024
- Processed procurement requests and purchase orders with accuracy.
- Maintained records and performed data validation.
- Coordinated with internal stakeholders to resolve operational queries.
- Ensured timely task completion while meeting process SLAs.
Education
Bachelor of Commerce - Accounting And Finance
Smt. Indira Gandhi Women’s First Grade College
SagaraPre University - Physics Chemistry Mathematics & Biology
Government PU College
SagaraSkills
- US Payroll Processing
- Book of Business (BOB)
- Payroll Administration
- Payroll Taxation
- Federal, State & Local Taxes
- Amended Returns
- Payroll Corrections
- Client Billing & Invoicing
- Payroll Reports
- Employee Maintenance
- Customer Service
- Client Relationship Management
- Microsoft Excel
Projects & Contributions
Org Unit Configuration
- Supported successful client Org Unit setup with accurate configuration and timely delivery.
Payroll Queue Optimization
- Assisted in reducing pending payroll cases through efficient queue management and SLA adherence.
Achievements
Payroll Data Validation
- Performed payroll data validation and verification to improve payroll accuracy.
- Ensured accurate employee payroll information before payroll processing.
Workflow Management
- Segregated transferred payroll cases and prioritized workable payroll items for efficient processing.
Year-End Payroll Support
- Successfully completed pending payroll and tax-related activities during year-end processing.
Knowledge Sharing
- Assisted new team members with payroll processes and day-to-day operational guidance.
Certification
- SAP FICO
- Advanced Excel
Timeline
Global Service Specialist I
Paychex
12.2024 - Current
Procurement Operations New Associate
Accenture
08.2024 - 11.2024
Bachelor of Commerce - Accounting And Finance
Smt. Indira Gandhi Women’s First Grade College
Pre University - Physics Chemistry Mathematics & Biology
Government PU College