Pratham Arora
Brampton
Summary
Dedicated and customer-oriented professional with extensive experience in administrative and customer service roles within logistics and retail environments. Demonstrated ability to resolve complex issues, manage high-volume workloads, and maintain a positive customer experience under pressure. Skilled in CRM systems, communication, and cross-functional collaboration. Eager to contribute my experience and strong interpersonal skills to a dynamic customer service team.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Warehouse Front Desk & Support Associate
Home Depot
01.2024 - 09.2024
- Accurately received and logged inventory data into ERP systems.
- Processed 20+ daily orders, ensuring prompt and precise delivery coordination.
- Served as the first point of contact for delivery queries and vendor coordination.
- Supported continuous improvement initiatives focused on enhancing customer experience.
Customer Service & Administrative Associate
UPS
01.2023 - 12.2023
- Resolved escalated customer concerns with a focus on efficiency and customer satisfaction.
- Provided training and mentorship to new hires on service protocols and technology tools.
- Analyzed quality assurance reports and implemented service enhancements.
- Maintained strong relationships with key clients and internal stakeholders.
- Led service-focused projects to streamline cross-departmental communication.
Warehouse Associate
UPS
10.2021 - 12.2022
- Managed parcel sorting and labeling to meet strict dispatch timelines.
- Maintained package integrity and updated logistics systems for tracking accuracy.
- Assisted in streamlining warehouse workflows, contributing to overall efficiency.
Education
Diploma - Mechanical Engineering
Canadore College
Mississauga, ON 05.2021 - 12.2022
Skills
- Customer Relationship Management (CRM)
- Conflict Resolution & Problem Solving
- ERP & Logistics Software (SAP, Oracle, etc)
- Verbal & Written Communication
- French certificate (A1 & A2)
Timeline
Warehouse Front Desk & Support Associate
Home Depot
01.2024 - 09.2024
Customer Service & Administrative Associate
UPS
01.2023 - 12.2023
Warehouse Associate
UPS
10.2021 - 12.2022
Diploma - Mechanical Engineering
Canadore College
05.2021 - 12.2022
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