Pratham Gulhati

Customer Experience and Operations Analyst with a proven track record of optimizing processes and elevating customer satisfaction. Strong written and oral communication skills useful in summarizing and presenting findings to decision-makers and developing strategic recommendations. Experienced in collaborating with cross-functional teams to implement process improvements. In pursuit of a dynamic role as a Customer Experience and Operations Analyst, where one can leverage his/her expertise in data analysis, process optimization, and teamwork to drive impactful solutions. Eager to apply the skills and dedication to enhance operational efficiency and deliver exceptional customer experiences.

Aashman Foundation | HR Intern

• Worked as a MIS intern for the company.
• Recruited 25 employees for different departments of the NGO

Samagra Foundation | Team leader

• Worked as HR intern (team leader) for the company.
• Lead and managed two teams of 15 interns each, one of content writers and other of content editors.

Metvy Networking | Intern

• Worked as an Engagement and analytics intern for the company.
• Responsible for increasing User Engagement and User Retention

Senior Core Member

• Participated in the photography contests created by the society.
• Has a photo featured on the official Instagram handle of the society.
• Coordinated and managed the online society exhibition, “PHOTONS 2020”
• Attended a photography workshop with professional photographer Mr. Arohan Tiwari
• Attended the 'Know your Camera' Workshop organized by Snapshots, the Photography society of Miranda House, Delhi university.

• Participated in the Online Creative Writing Competition by ABVP, University of Delhi.
• Awarded by C.B.S.E for scoring 100/100 in English in 12th board.
• Honored with C.B.S.E merit certificate and scholarship holder in English for scoring 100/100 in A.I.S.S.C.E. 2019.
• Awarded for securing 2nd position across the city in 7th SOF International English Olympiad in 2017.