Chat Support Specialist
Concentrix
09.2025 - Current
Hi, I’m
Pratham Kumar
Associate Sales Consultant
New Delhi
Summary
Dynamic Associate Sales Consultant with a proven track record at Paisabazaar.com, where I elevated sales leads through innovative cold-calling and networking. Expert in product promotions and interpersonal communication, I excel in transforming market challenges into opportunities, achieving significant revenue growth and client satisfaction without exceeding a 55-word limit.
Work History
ConcentrixGurugram, Haryana
Chat Support Specialist
09.2025 - Current
Job overview
- Assisted customers in navigating company website features, resulting in improved user experience and customer retention rates.
- Successfully maintained a positive, professional demeanor even during challenging customer interactions, serving as a role model for other chat support specialists and contributing to a positive team culture that prioritized excellent service delivery above all else.
- Conducted regular reviews of personal performance data to identify areas for improvement and implement targeted strategies accordingly.
- Delivered exceptional service quality with empathetic and attentive communication skills.
Paisabazaar.com
Associate Sales Consultant
06.2024 - 08.2024
Job overview
- Increased sales leads by implementing effective cold-calling strategies and networking with potential clients.
- Analyzed sales data to identify areas for improvement, adjusting strategies accordingly for better results.
- Negotiated contracts with clients to secure long-term business partnerships and revenue growth.
- Organized and attended industry events, establishing a strong presence for the company in the market.
- Assisted colleagues in closing deals by providing support during critical stages of negotiations.
- Monitored competitor activity to stay informed of trends and strategies within the industry.
- Evaluated performance metrics regularly, identifying opportunities for personal development and career advancement.
Education
University Of Delhi New Delhi, India
Bachelor's Of Commerce from Commerce
07.2025
Skills
Product promotions
Timeline
Associate Sales Consultant
Paisabazaar.com
06.2024 - 08.2024
University Of Delhi
Bachelor's Of Commerce from Commerce