Tour Operations Management
Pratham Rawal
Assistant manager
Navi Mumbai
Summary
Dynamic Assistant Manager at Reliance Brands with a proven track record in operations management and team leadership. Enhanced customer satisfaction through effective complaint resolution and fostered a collaborative work environment. Skilled in employee performance evaluations and cost reduction strategies, driving significant improvements in service quality and team productivity.
Overview
1
1
year of professional experience
3
3
Certifications
Work History
Assistant Manager
Reliance Brands
06.2024 - 08.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
MBA - Tourism And Travel Management
Welingkar
Mumbai, India 04.2001 -
Bachelor of Management Studies - Marketing
SK Collage
Navi Mumbai 04.2001 -
Skills
Operations management
Team leadership
Employee performance evaluations
Cost reduction
Certification
Nism 5A
Interests
People Management
Timeline
Assistant Manager
Reliance Brands
06.2024 - 08.2025
MBA - Tourism And Travel Management
Welingkar
04.2001 -
Bachelor of Management Studies - Marketing
SK Collage
04.2001 -
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